Senior AI-Driven Product Operations Lead

athenahealth; Boston (MA); Hybrid; USD 83,000 - 141,000; Full time

Benefits offered by this job

Commuter support

Tuition assistance

Flexible work options

Job summary

athenahealth in Boston, MA or Belfast, ME is looking for a Product Operations professional to drive product delivery, governance, and AI standards across the portfolio. You will partner with product managers and cross-functional teams to support feature execution and improve how work moves through the lifecycle, with one day per week in office.

This role emphasizes responsible AI, readiness for AI-enabled features, and opportunities to automate workflows.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years of professional experience.
• 1–2 years of experience in product management, product operations, or a related field.
• Experience with AI tools such as Claude, GPT, Codex, or similar tools.
• Demonstrated ability to use AI and automation tools in daily work to improve productivity and decision-making.
• Strong understanding of the software development lifecycle and agile methodologies.
• Experience working in healthcare technology is strongly preferred.
• Experience in virtual care, front-end revenue cycle, or patient portal/patient experience work is preferred.
• Proven ability to influence partners across functions and levels without direct authority.
• Strong analytical and communication skills with the ability to translate complex information into clear actions.

Responsibilities

• Partner with product managers to support feature delivery from idea through GA, surfacing risks and insights for decisions.
• Review test design during alpha/beta planning and ensure features meet clear success criteria.
• Analyze portfolio data to identify risks, tradeoffs, and opportunities for prioritization.
• Coordinate cross-team dependencies and support adherence to timelines and cadences.
• Hold PMs and analytics partners accountable for measuring business and user outcomes.
• Establish and maintain AI best practices for Product Operations.
• Coach teams on responsible and effective AI use, including human review when needed.
• Support readiness and release activities for AI-enabled features.
• Identify opportunities to automate workflows and drive adoption of AI-enabled tools.
• Use AI to summarize information and draft analyses to improve decision quality.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Influence without authority

Agile methodologies

Education

Bachelor’s degree or equivalent practical experience

Tools

Claude

GPT

Codex

Job description

athenahealth in Boston, MA or Belfast, ME is looking for a Product Operations professional to drive product delivery, governance, and AI standards across the portfolio. You will partner with product managers and cross-functional teams to support feature execution and improve how work moves through the lifecycle, with one day per week in office.

This role emphasizes responsible AI, readiness for AI-enabled features, and opportunities to automate workflows.