Product Operations Senior Associate - Clinicals & AI

Athenahealth India; Belfast (ME); Hybrid; USD 83,000 - 141,000; Full time

Job summary

athenahealth is seeking a Product Operations, Senior Associate- Clinicals to help shape how Product Operations drives product delivery and governance across the athenaOne portfolio, with a focus on athenaClinicals and value-based care offerings. This role partners with product managers and cross-functional teams to support feature execution and ensure smooth product lifecycle flows.

The position is based in Belfast, ME or Boston, MA, with at least one in-office day per week and a strong emphasis

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years of professional experience.
• 1-2 years of experience in product management, product operations, or a related field.
• Experience with electronic health records, clinical workflows, population health, and value‑based care payments preferred.
• Experience with AI tools such as Claude, GPT, Codex, or similar tools.
• Demonstrated ability to use AI and automation tools in daily work to improve productivity and decision-making.
• Strong understanding of the software development lifecycle and agile methodologies.
• Healthcare technology experience strongly preferred.
• Proven ability to influence partners across functions and levels without direct authority.
• Strong analytical and communication skills with the ability to translate complex information into clear actions.
• Comfortable working in ambiguous, fast‑changing environments.
• Self‑directed with strong follow‑through and accountability.

Responsibilities

• Partner with product managers to support feature delivery from idea through GA.
• Surface risks, trends, and portfolio insights to inform decision-making.
• Coordinate cross-team and portfolio dependencies.
• Support adherence to product timelines and operating cadences.
• Support alpha/beta planning by reviewing test design and challenging assumptions.
• Help ensure features are measured against clear success criteria.
• Support readiness and release activities for AI-enabled product features.
• Help validate use cases, assess risk, and prepare customer-facing materials.
• Analyze portfolio data to identify risks, tradeoffs, and opportunities.
• Communicate recommendations that support product prioritization.
• Hold product managers and analytics partners accountable for measuring outcomes.
• Use AI tools to summarize information and draft analysis to improve execution.
• Spend more time validating decisions and improving quality of product execution.
• Support the use of AI tools in day-to-day Product Operations work.
• Identify recurring issues and share insights to improve team processes.
• Provide consultative guidance that reduces ambiguity around roles, data, and decision rights.
• Support presentations and decision materials for stakeholders.
• Document workflows, standards, and best practices for Product Operations.
• Assist with special projects that improve product operating practices.

Skills

Bachelor’s degree

5+ years experience

1-2 years in PM/Operations

EHRs & clinical workflows

AI tools (Claude, GPT, Codex)

AI automation in daily work

SDLC & Agile

Healthcare technology experience

Influence without authority

Analytical communication

Ambiguity tolerance

Self-directed with accountability

Education

Bachelor’s degree or equivalent

Tools

AI tools (Claude, GPT, Codex)

Job description

athenahealth is seeking a Product Operations, Senior Associate- Clinicals to help shape how Product Operations drives product delivery and governance across the athenaOne portfolio, with a focus on athenaClinicals and value-based care offerings. This role partners with product managers and cross-functional teams to support feature execution and ensure smooth product lifecycle flows.

The position is based in Belfast, ME or Boston, MA, with at least one in-office day per week and a strong emphasis