Senior AI-Driven Customer Success Manager

rillet; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Rillet in the United States is seeking a Customer Success Manager to own relationships with mid-market and enterprise customers, guiding them through adoption of Rillet's AI-native platform and delivering measurable value.

You will partner with CFOs and finance leaders, run success plans, conduct business reviews, and collaborate with Product and Engineering to translate customer needs into scalable solutions. Remote-friendly, with hybrid office days in NYC or SF.

Qualifications

• 3+ years of Customer Success experience with mid-market and enterprise clients.
• Track record of retention, adoption, and expansion across a complex portfolio.
• AI fluency and comfort guiding customers in AI-powered workflows.

Responsibilities

• Own customer relationships and outcomes across a portfolio of mid-market and enterprise customers.
• Lead success plans and executive business reviews to maximize value.
• Bridge product capabilities with customer needs to enable real-world solutions.
• Drive adoption, retention, and expansion; own renewal health.
• Collaborate cross-functionally with Product, Engineering, and Implementation.
• Develop deep expertise in Rillet's AI-native platform and stay current with features.
• Represent Rillet with strong empathy to deliver excellent customer interactions.

Skills

Customer Success

Relationship Management

Strategic Thinking

AI Fluency

Job description

Rillet in the United States is seeking a Customer Success Manager to own relationships with mid-market and enterprise customers, guiding them through adoption of Rillet's AI-native platform and delivering measurable value.

You will partner with CFOs and finance leaders, run success plans, conduct business reviews, and collaborate with Product and Engineering to translate customer needs into scalable solutions. Remote-friendly, with hybrid office days in NYC or SF.