Finance & Accounting AI Customer Success Manager

Creandum; San Francisco (CA); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Equity

Benefits package

Competitive pay

Job summary

Rillet is hiring a Customer Success Manager to manage mid-market and enterprise accounts in a fast-paced AI-native ERP environment. You will own success plans, run executive business reviews, and ensure customers realize value from automating close, revenue recognition, and reporting.

Based in the United States (prefer NYC or SF) or remote within the U.S., you’ll partner with CFOs and accounting teams, drive adoption, and identify expansion opportunities while maintaining renewal health.

Qualifications

• 3+ years in Customer Success managing mid-market/enterprise accounts.
• Proven track record in retention, adoption, and expansion.
• Able to explain AI-powered workflows to customers.
• Comfort with executive-level conversations (EBRs, success plans).
• Technical mindset to translate needs into workflows.
• Bias to action with high attention to detail.

Responsibilities

• Own customer relationships and outcomes across mid-market and enterprise customers.
• Build automated solutions powered by AI and ship product improvements.
• Bridge product and customer needs.
• Drive adoption, retention, and expansion; lead trainings.
• Collaborate cross-functionally with Engineering and Product.
• Become a Product Expert on Rillet’s AI-native platform.
• Represent Rillet with strong customer empathy.

Skills

Customer Success

Enterprise Accounts

Retention & Expansion

AI Fluency

Executive Stakeholders

Cross-functional Collaboration

Job description

Rillet is hiring a Customer Success Manager to manage mid-market and enterprise accounts in a fast-paced AI-native ERP environment. You will own success plans, run executive business reviews, and ensure customers realize value from automating close, revenue recognition, and reporting.

Based in the United States (prefer NYC or SF) or remote within the U.S., you’ll partner with CFOs and accounting teams, drive adoption, and identify expansion opportunities while maintaining renewal health.