Senior AI-Driven Customer Journey Analytics Lead

Aumni; Columbus (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorganChase is seeking a Senior Associate, AI Customer Journey Transformation Analytics in the United States to turn behavioral data into measurable insights that guide product, technology, and design decisions. You will shape Objective and Key Results, design experiments, and deliver actionable analyses to support strategic decisions across digital and phone journeys.

You will lead analytics plans, collaborate with modeling teams on predictive analytics, and ensure governance while

Qualifications

• 2+ years of applied experience analyzing customer experiences, digital products/usage, operations, strategy, or a related field.
• An AI-first, outcome-oriented approach, with the ability to break down ambiguous problems, apply judgment, and validate results.
• Strong analytical thinking and attention to detail, with a track record of turning data into clear, actionable insights.
• Ability to translate complex business questions into structured analytical plans and execute with high quality.
• Strong written and verbal communication skills, including presenting insights to senior stakeholders.
• Proficiency with SQL and experience working with customer behavior data.
• Bachelor’s degree

Responsibilities

• Analyze customer behavior across digital journeys and phone interactions, and communicate findings through clear narratives and visualizations
• Build strong partnerships and operating routines that increase data-informed decision-making
• Create experiment and analytics plans to measure the customer impact of new strategies and operational improvements
• Identify opportunities to drive business outcomes through insights, Objective and Key Results development, and deep-dive analysis
• Collaborate with cross-functional teams to identify, size, and prioritize initiatives that improve customer experience and operational efficiency
• Share learnings and results with key stakeholders to increase awareness and adoption of a journey-led approach to innovation
• Partner with modeling and analytics teams to support predictive modeling, machine learning, and advanced analytics efforts
• Support strong data governance by aligning to controls and coordinating with data owners as needed
• Provide consultation to broader analytics partners as a subject matter resource in behavioral and customer journey data

Skills

2+ years experience

AI-first approach

Analytical thinking

Structured problem solving

Communication skills

SQL proficiency

Education

Bachelor’s degree

Tools

SQL

Job description

JPMorganChase is seeking a Senior Associate, AI Customer Journey Transformation Analytics in the United States to turn behavioral data into measurable insights that guide product, technology, and design decisions. You will shape Objective and Key Results, design experiments, and deliver actionable analyses to support strategic decisions across digital and phone journeys.

You will lead analytics plans, collaborate with modeling teams on predictive analytics, and ensure governance while