Senior AI CX Solutions Architect

Zendesk, Inc.; United States; On-site; USD 226,000 - 338,000; Full time

Job summary

Zendesk, Inc. is seeking a Senior Sales Engineer to lead technical discovery and architect AI-powered CX/ES solutions. You will own end-to-end engagements, design tailored demos, and collaborate with Sales, Product, Engineering, and Customer Success to deliver scalable value for top brands.

Ideal candidates bring 5+ years in presales for SaaS/CX, strong AI know-how, and comfort translating complex tech into business outcomes. Willingness to travel and strong communication are essential.

Qualifications

• 5+ years in presales or solutions consulting in SaaS/CX environments.
• Strong knowledge of web technologies and SaaS architectures.
• Experience designing pilots and proofs of concept to show business value.
• Deep understanding of AI tech (LLMs, NLP) and CX applications.

Responsibilities

• Lead technical and business discovery sessions with customers.
• Architect AI-driven CX/ES solutions and craft business narratives.
• Own end-to-end technical engagement through pilot execution and design.
• Integrate solutions using Zendesk APIs and cloud platforms.
• Collaborate across Sales, Product, Engineering, and Customer Success.
• Measure ROI with analytics and AI performance metrics.
• Promote AI adoption and drive value realization initiatives.
• Stay ahead of CX/ES tech trends and share insights.

Skills

Presales experience

Web scripting

SaaS architectures

AI technologies

CCaaS knowledge

Data storytelling

Travel willingness

Communication skills

Education

Bachelor's degree

Job description

Zendesk, Inc. is seeking a Senior Sales Engineer to lead technical discovery and architect AI-powered CX/ES solutions. You will own end-to-end engagements, design tailored demos, and collaborate with Sales, Product, Engineering, and Customer Success to deliver scalable value for top brands.

Ideal candidates bring 5+ years in presales for SaaS/CX, strong AI know-how, and comfort translating complex tech into business outcomes. Willingness to travel and strong communication are essential.