Senior AI & Automation Engineer — Healthcare Ops (On-site)

Custompakrx; Milton (Northumberland County); Híbrido; USD 150.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation/signing assistance

Descripción de la vacante

Custompakrx is seeking a hands-on automation engineer to join our team, working directly with ownership to identify inefficient processes and repair or build automation across pharmacy and senior-living operations. You will troubleshoot logs, integrate software via APIs, and deploy AI-powered improvements while ensuring employees can use the new tools safely.

The role requires strong Python, REST API, and data-processing skills, with experience in workflow platforms and production-ready

Formación

• Approximately 5+ years of hands-on software engineering, systems integration, automation engineering or equivalent real-world experience.
• Demonstrated history of personally building and deploying production software or automation—not just managing developers.
• Strong Python or comparable software-development skills.
• Strong experience with REST APIs, JSON, webhooks, authentication and systems integration.
• SQL and practical data-processing experience.
• Experience debugging production systems using logs, error traces and systematic root-cause analysis.
• Experience with Git and professional source-control practices.
• Experience with at least one workflow/automation platform such as n8n, Microsoft Power Automate, Make, Zapier, UiPath or similar.
• Hands-on experience integrating modern LLM/AI APIs into real workflows.
• Understanding of testing, AI evaluation, exception handling, observability and production reliability.
• Ability to explain technical issues clearly to nontechnical employees.
• Curiosity about how businesses actually operate and willingness to sit with employees and watch the work being done.
• Willingness and ability to work regularly on-site in Milton, PA.

Responsabilidades

• Spend significant time with employees observing real workflows and identifying repetitive work, data-entry problems, bottlenecks, errors and opportunities for automation.
• Audit, troubleshoot and improve existing bots and vendor-built automations, including workflows currently supported by outside vendors.
• Build production AI and automation solutions using software, APIs, workflow platforms, databases and appropriate AI models.
• Integrate business and healthcare systems through APIs, webhooks, database connections, secure file exchange and, where necessary, RPA/UI automation.
• Automate document and data-processing workflows involving PDFs, forms, structured files and other operational information.
• Build AI-assisted workflows with appropriate validation, evaluation, exception handling and human review.
• Create reliable systems with logging, monitoring, retries, alerts and clear failure states.
• Work with regulated healthcare information and follow company HIPAA/security policies.
• Maintain all source code, workflows and documentation in company-controlled repositories and systems.
• Quantify the impact of projects: labor hours eliminated, cycle time, error rates, automation success rate and employee adoption.
• Train employees to use AI safely and productively in their own work.
• Create reusable AI tools and standards so improvements spread across our pharmacy, senior-living and other businesses.
• Manage technical vendors and hold them accountable for documentation, access, reliability and deliverables.
• Work directly with ownership to turn ideas into operating systems rather than presentations.

Conocimientos

Python

REST APIs

SQL

Git

Workflow platforms

LLM/AI APIs

Testing/Observability

Non-technical communication

Curiosity about business

On-site work

Herramientas

n8n

Microsoft Power Automate

Make

Zapier

UiPath

Docker

Descripción del empleo

Custompakrx is seeking a hands-on automation engineer to join our team, working directly with ownership to identify inefficient processes and repair or build automation across pharmacy and senior-living operations. You will troubleshoot logs, integrate software via APIs, and deploy AI-powered improvements while ensuring employees can use the new tools safely.

The role requires strong Python, REST API, and data-processing skills, with experience in workflow platforms and production-ready