Senior AI Agent Engineer: End-to-End, Remote

Replicant; United States; A distancia; USD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

In-person connection (offsites)

Tech & learning stipend

Remote by design

Health & wellness benefits

Equity with upside

Descripción de la vacante

Replicant is building AI-powered customer service at scale. We seek a Senior Software Engineer, Agents on our Delivery team to sit with client teams, understand workflows, and design agent behavior from blank prompts to production.

You own the agent end-to-end, from conception to live operation, with emphasis on real customer outcomes. You will integrate agents with CRM/tools, craft robust prompts, and test against real transcripts.

Formación

• Customer-facing collaboration and clear communication with stakeholders.
• Ability to map customer workflows to concrete agent scope.
• Experience shaping prompts, instructions, and conversation flows.
• Comfort integrating with external systems and APIs.

Responsabilidades

• Own AI agents for assigned customers across the full lifecycle: discovery, design, build, evaluation, launch, and live operation.
• Sit with customers, map workflows, and translate business goals into concrete agent scope.
• Design and write the agent's prompts, instructions, and conversation flows.
• Wire the agent into customer systems via APIs and tools, ensuring reliable tool calls and proper auth.
• Build test sets covering happy paths, edge cases, and hallucination risks; measure quality and guardrails.
• Monitor live conversations and tool-call health; debug from logs and transcripts; ship fixes.
• Feedback to Product so future agents improve efficiently.

Conocimientos

Customer-facing

Integration fluency

Prompt engineering

Software development

Herramientas

APIs

CRM systems

LLM tooling

Descripción del empleo

Replicant is building AI-powered customer service at scale. We seek a Senior Software Engineer, Agents on our Delivery team to sit with client teams, understand workflows, and design agent behavior from blank prompts to production.

You own the agent end-to-end, from conception to live operation, with emphasis on real customer outcomes. You will integrate agents with CRM/tools, craft robust prompts, and test against real transcripts.