Senior AI Adoption & Customer Success Leader

Relativity; Virginia Beach (VA); Hybride; USD 82 000 - 124 000; Plein temps

Résumé du poste

Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of enterprise accounts and drive adoption of the GenAI aiR Suite.

You will build strategic account plans, manage health metrics, and guide customers through AI governance and workflow transformation. The role requires strong executive communication and cross-functional collaboration to deliver measurable ROI.

Qualifications

• 5–8 years in Customer Success, Consulting or Account Management with enterprise relationships.
• Proven ability to drive measurable customer outcomes and executive-level Engagement.
• Strong data-driven ROI storytelling for C-suite audiences.

Responsabilités

• Own outcomes end-to-end with outcome-driven account plans aligned to business objectives.
• Maintain health score across ROI, adoption, utilization and engagement with YoY improvements.
• Lead multi-use case adoption and drive ROI across platform depth.
• Lead AI adoption, governance and change management for GenAI aiR Suite at account level.
• Deliver tailored onboarding and sessions; advise on aiR governance and defensibility.
• Build executive relationships; conduct business reviews with quantified impact.
• Identify renewal and expansion signals; partner with Sales with account perspective.

Connaissances

Account Management

Collaboration

Communication

Customer Advocacy

CRM

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Outils

Gainsight

Salesforce

Description du poste

Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of enterprise accounts and drive adoption of the GenAI aiR Suite.

You will build strategic account plans, manage health metrics, and guide customers through AI governance and workflow transformation. The role requires strong executive communication and cross-functional collaboration to deliver measurable ROI.