Senior Strategic AI Adoption & Customer Success Lead

Relativity; Wichita (KS); Hybrid; USD 82,000 - 124,000; Full time

Job summary

Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large enterprise accounts, acting as a strategic consultant and change-management partner. You’ll drive multi-use case adoption, advise on AI governance, and bring executive presence to high-stakes conversations.

You will lead adoption of the GenAI aiR Suite, design adoption plans, overcome objections, and deliver customized onboarding.

Qualifications

• Experience in legal technology or regulated workflows.
• Proven ability to present ROI to executives.
• Experience leading cross-functional initiatives without formal authority.

Responsibilities

• Own outcomes end-to-end with outcome-driven account plans anchored to customer objectives.
• Lead AI adoption and change-management initiatives at account level.
• Deliver customized onboarding and advanced sessions for customer needs.
• Advise on aiR governance and defensibility: what to automate and govern.
• Develop executive-level business reviews and success forums with quantified impact.

Skills

Account Management

Collaboration

Communication

Customer Advocacy

CRM

Relationship Management

Strategic Planning

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Senior Customer Success Manager to own outcomes for a portfolio of large enterprise accounts, acting as a strategic consultant and change-management partner. You’ll drive multi-use case adoption, advise on AI governance, and bring executive presence to high-stakes conversations.

You will lead adoption of the GenAI aiR Suite, design adoption plans, overcome objections, and deliver customized onboarding.