Senior Agency Service Manager

Lockton Companies; Overland Park (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

Lockton Affinity seeks a Senior Agency Service Manager in Overland Park, Kansas, to oversee the retention of renewals and service needs for agents. Candidates should possess strong negotiation and interpersonal skills, with a solid foundation in Property and Casualty insurance. This role emphasizes customer service and relationship building, requiring adaptability and professionalism amidst fast-paced challenges.

Qualifications

• 3-5 years of experience with MGA or Retail Agency preferred.
• Strong knowledge of commercial property/casualty coverages.
• Ability to work with computer technology with proficiency in spreadsheet and word processing programs.

Responsibilities

• Responsible for renewal retention and cross-selling within our Agent Distribution Team.
• Develop and maintain relationships with external agents.
• Negotiate with underwriters regarding pricing, terms, and conditions.

Skills

Interpersonal skills

Negotiation skills

Communication skills

Organizational skills

Education

Bachelor’s degree in business or equivalent

Current P&C insurance license

Tools

Microsoft Office

Job description

Overland Park, Kansas, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Lockton Affinity, a division of Lockton Companies, located in Overland Park is looking for an insurance professional that is customer service driven. The Senior Agency Service Manager position will be responsible for retention of renewals and cross-selling, marketing and service needs of Lockton Affinity agent/clients within our Agent Development Team. The position requires a solid understanding of Property and Casualty insurance fundamental. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

YOUR RESPONSIBILITIES

• Responsible for renewal retention and cross-selling within our Agent Distribution Team.
• Develops and maintains favorable relationships with external agents with the goal of retaining clients and increasing revenue.
• Initiates outbound calls to agents to follow up on pending renewals, and gather feedback to help us adjust our strategy to maximize growth.
• Negotiates with underwriters in regard to pricing, terms and conditions.
• Monitors and reports on trends, opportunities, challenges and recommends solutions.
• Responsible for gathering updated renewal information, following up for bind orders and renewing policies.
• Monitor retention results for book of business and communicates trends to leadership team.
• Receives and submits accurate service requests such as endorsements, certificates and audits
• Coordinate with other teams both internally and externally to ensure deadlines are met.
• Effectively use multiple agency management systems to service, bind and renew policies.
• Makes positive contribution to customer/agent satisfaction and constantly strives to improve service to the customer.
• Communicates in a positive manner to contribute to a cohesive, pleasant work environment.
• Protect the confidentiality of information learned by performing the duties of the position.

Qualifications

• Bachelor’s degree in business or equivalent education and/or experience preferred but not required.
• Current P&C insurance license, or ability to obtain immediately.
• A minimum of 3-5 years of experience with MGA or Retail Agency preferred.
• A minimum of 3-5 years of working knowledge of commercial property/casualty coverages.
• Excellent interpersonal skills, with the ability to build relationships and connect with people easily.
• Strong verbal and written communication skills.
• Ability to work with computer technology with little instruction with proficiency at spreadsheet and word processing programs
• Organizational and time management skills to prioritize heavy workloads to meet time sensitive deadlines.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives.
• Understanding of commercial rating concepts, compliance requirements and federal legislation.
• Proficient in Microsoft Office software.

The preceding job description has been designed to indicate the general nature and level of work performed by Associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Associates assigned to this position.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.