Senior Professional Services Manager

MedStar Health; Miami (FL); Remote; USD 80,000 - 110,000; Full time

Job summary

A prominent health organization is seeking an experienced project manager to support software sales and lead project implementations. The ideal candidate will have a strong background in supply chain management and demonstrate proficiency in Agile methodologies. Responsibilities include managing client requirements, developing project plans, and ensuring timely delivery of projects with high levels of client satisfaction. Candidates should possess a Bachelor's degree and five years of relevant experience in related fields, with occasional travel requirements.

Qualifications

• Five years of experience in relevant job or similar.
• Expertise in analyzing complex data sets and designing solutions.
• Proven success in project delivery using Agile methodologies.

Responsibilities

• Support software sales cycle and develop project scope.
• Manage project timelines and resources using Agile methodology.
• Conduct post-implementation support and client reviews.

Skills

Requirements gathering

Business process mapping

Value stream analysis

Root cause analysis

Statistical demand forecasting

Inventory optimizing techniques

Data analytics

Custom solutions development

Agile project methodology

Reporting tools (Tableau, SQL)

Education

Bachelor's degree in Supply Chain, Operations Management, Information Technology or related field

Job description

Your Impact

• Support the software sales cycle by participating in the sales process, providing insight to the customer on the implementation approach, and providing service quotations for inclusion in bid responses.
• Develop the project scope based on the client's requirements, detailing the capabilities, functions, and system integration.
• Develop and document the SOW based on the project scope in terms of capabilities, responsibilities, activities, deliverables, assumptions, and estimates.
• Develop the project timeline and resource requirements for the client and the implementation team.
• Using Agile project methodology, deliver projects from the development of project plans and run workshops with clients, requirements gathering, sprint planning, user training, UAT, and solution implementation.
• Apply supply chain experience to fully test the requirements for completeness and coherency and provide insight on options.
• Provide a high quality of implementation driving positive and referenceable clients. Ensure projects are delivered on time, within budget, and with robust governance.
• Manage post-implementation support to record and resolve client-reported issues to ensure responses are managed within the SLA. Conduct a quarterly business review with key stakeholders in support of the above. Remote work is permissible.

Your Qualifications

• Must have a Bachelor's degree or foreign equivalent in Supply Chain, Operations Management, Information Technology, or a related field and five (5) years of experience in the job offered or in a related position.
• Five (5) years of experience must include:
  • Requirements gathering, business process mapping, value stream analysis, and root cause analysis; Serving as an architect in designing complex technical supply chain planning systems that include demand forecasting and supply planning applications; Deep understanding of statistical demand forecasting and inventory optimizing techniques, including Holts-winter modeling, exponential smoothing, statistical safety stock, and multi-tier inventory optimization; Using data analytics toolkits, SQL and advanced Excel functions, to analyze complex data sets and identify patterns, trends, and opportunities for improvement; Utilizing programming skills to develop custom solutions or automate repetitive tasks and experience in agile project methodology and code testing; Developing reports for business executives using reporting tools Tableau and SQL.
• Travel Requirement: 10-20% of domestic and international travel required.

Contact: Apply by clicking "Apply now" above or email resume to [e-mail] and indicate job code REQI# 000468 on resume. Proof of authorization to work in U.S. is required if hired.