Senior Aftermarket Parts & Warranty Lead

Liebherr; Saline (MI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401K with company match

Paid vacation

Personal days

Job summary

Liebherr-America, Inc. seeks an Aftermarket Customer Service Specialist in Saline, MI to manage the complete lifecycle of parts orders and warranty claims for LUS-COT customers.

You will handle quotations, pricing, entry, fulfillment, and documentation, ensuring accuracy and timely delivery. The role requires strong communication with customers and suppliers, cross-functional collaboration, and the ability to resolve daily operations with limited supervision, while developing toward broader

Qualifications

• Three to five years of relevant experience in industrial parts, order management, warranty administration, customer service, aftermarket operations, or a comparable environment.
• Experience with parts pricing, order fulfillment, international logistics, supplier coordination, customer-facing commercial work, and warranty claims strongly preferred.
• Experience working independently across functions and geographies required; demonstrated leadership potential preferred.
• Associate or bachelor’s degree preferred; equivalent education and relevant experience considered.

Responsibilities

• Manage end-to-end parts order and warranty claim lifecycle for LUS-COT customers.
• Own quotes, pricing, order entry and fulfillment, warranty administration, and documentation.
• Coordinate with customers, internal teams, logistics, finance, and suppliers to ensure timely fulfillment.
• Prepare sales, shipping, export, import, and delivery documentation per procedures.
• Research and resolve discrepancies; escalate only when management authority is required.
• Maintain accurate customer, product, pricing, forecast, and order records; produce KPI reports.
• Negotiate routine commercial and delivery matters within authority; prepare exceptions for management.

Skills

Commercial judgment

Numerical accuracy

Analytical problem solving

Attention to contractual details

Initiative

Education

Associate or bachelor’s degree in Business Administration, Supply Chain Management, Engineering

Job description

Liebherr-America, Inc. seeks an Aftermarket Customer Service Specialist in Saline, MI to manage the complete lifecycle of parts orders and warranty claims for LUS-COT customers.

You will handle quotations, pricing, entry, fulfillment, and documentation, ensuring accuracy and timely delivery. The role requires strong communication with customers and suppliers, cross-functional collaboration, and the ability to resolve daily operations with limited supervision, while developing toward broader