Aftermarket Parts & Warranty Lead

Liebherr USA; Saline (MI); Presencial; USD 90.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and personal days

Descripción de la vacante

Liebherr USA is seeking an Aftermarket Customer Service Specialist to independently manage the end-to-end parts order and warranty claim lifecycle for LUS-COT customers in the United States. You will own quotations, pricing, order entry, fulfillment, warranty administration, and cross-functional communication to support account development and stronger customer relationships.

On onboarding, you will resolve daily operational matters with limited supervision, reduce management workload, and grow

Formación

• Bachelor's or equivalent education preferred with relevant experience in industrial parts or aftermarket operations.
• Experience in parts pricing, order management, warranty administration, and supplier coordination.
• Ability to travel domestically and internationally up to 15 percent.

Responsabilidades

• Manage end-to-end parts order and warranty lifecycle for LUS-COT customers.
• Own pricing, order entry, fulfillment, warranty administration, and communication with customers and suppliers.
• Develop toward broader Customer Service leadership responsibilities.

Conocimientos

Customer focus

Commercial judgement

Numerical accuracy

Analytical problem solving

Organization

Prioritization

Negotiation

Leadership potential

Educación

Associate or Bachelor's degree in Business Administration, Supply Chain Management, Engineering

Herramientas

Baan

LISA II

SNOW

Descripción del empleo

Liebherr USA is seeking an Aftermarket Customer Service Specialist to independently manage the end-to-end parts order and warranty claim lifecycle for LUS-COT customers in the United States. You will own quotations, pricing, order entry, fulfillment, warranty administration, and cross-functional communication to support account development and stronger customer relationships.

On onboarding, you will resolve daily operational matters with limited supervision, reduce management workload, and grow