Parts Manager

Liebherr USA; Newport News (VA); On-site; USD 82,000 - 111,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401K with company match

Paid vacation & personal days

Job summary

Liebherr USA is seeking a Parts Clerk in Newport News, VA to support customers and service teams with part identification, ordering, and inventory control. This role emphasizes accuracy in order processing and training of staff to ensure excellent customer service.

The successful candidate will have 3–5 years in a parts environment, a high school diploma, and demonstrated supervisory experience. Domestic travel may be required, and a valid driver license is needed.

Qualifications

• High School diploma or equivalent.
• 3–5 years’ experience in a parts environment.
• Previous supervisory and training experience.

Responsibilities

• Assist retail customers and service technicians in identifying the correct parts for their machines.
• Enter parts orders.
• Prepare quotations and sales orders.
• Receive inventory from suppliers and stock product.
• Ship product as required.
• Pull orders for customers and service techs as needed.
• Oversee parts inventory and maintain stock control at the retail location.
• Provide training to the Parts clerk and to service/sales staff as needed.

Skills

Parts identification

Order entry

Quotations

Sales order processing

Inventory control

Customer service

Training others

Education

High School diploma or equivalent

Job description

The responsibility of this position is to order, ship, stage and receive product for customers and the service team, and be responsible for inventory control.

• This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

Essential Duties

• To assist retail customers and service technicians in identifying the correct parts for their respective machines
• Enter parts orders
• Prepare quotations and sales orders
• Receive inventory from suppliers and stock product
• Ship product as required
• Pull orders for customers and Service Techs as required
• Responsibility for all parts inventory and control of this inventory at the retail location
• Provide any required training for the Parts clerk position, as well as provide knowledge and training to any service or sales staff to support this position and maintain excellent customer service.

Supervisory Duties

• Manages activities of the Parts Helper.
• Responsible for the overall direction, coordination and evaluation of Parts team.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

Education and Experience: High School diploma or equivalent. Minimum 3-5 years’ experience in parts environment. Previous supervisory and training experience.

Additional Requirements

• Travel domestically.
• Ability to obtain and maintain a valid driver license.

Our Offer

Pay Range: $82,000 - $111,000

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The Company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.

Location

Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)

Contact

Katie Stevens
[e-mail]