Senior Affordable Housing Operations Lead

RELATED; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plan

Employee Assistance Program

Fertility benefits

Volunteer time off with matching gifts

Learning & development programs

Job summary

Related Affordable seeks a Senior Community Manager to oversee a 144-unit affordable housing community in Chelsea, Manhattan. You will lead the on-site team, drive occupancy and compliance, manage budgeting, and partner with regional leadership to implement best practices across the portfolio.

You will mentor staff, enhance resident satisfaction, and ensure programs like LIHTC, HUD, and Section 8 compliance are met, while traveling regionally as needed to support initiatives and drive

Qualifications

• 5+ years of property management experience, with demonstrated leadership in affordable housing environments.
• Available to work one Saturday per month
• Advanced knowledge of affordable housing programs such as Project Based Section 8, LIHTC, HUD, and related compliance requirements.
• Strong financial management skills including budget development, variance analysis, and operational forecasting.
• Experience with RealPage, OneSite, and JD Edwards (or similar property management software).
• Professional certifications such as COS, C3P, HCCP, or equivalent are strongly preferred.
• Experience overseeing large unit portfolios of 500 or more units is highly valued, demonstrating the ability to manage complex operations at scale.
• Proven ability to lead teams, influence outcomes, and manage multiple priorities across locations.
• A proactive, problem-solving mindset with a passion for creating great living experiences.
• Willingness and ability to travel regionally as needed to support operational and leadership initiatives.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Responsibilities

• Lead, coach, and develop on site team, including hiring, training, performance management, and succession planning for office and maintenance staff.
• Oversee leasing strategy, marketing efforts, recertifications, and administrative operations to maintain occupancy and compliance goals.
• Manage property financial performance, including budgeting, forecasting, accounts payable and receivable, rent collection, and delinquency oversight.
• Travel periodically to support regional initiatives, provide operational guidance, assist with coverage needs, and participate in leadership meetings or portfolio projects.
• Ensure full compliance with affordable housing programs including HDC, HCR, HUD, LIHTC, and other regulatory requirements.
• Strengthen resident relations by fostering positive engagement, addressing concerns professionally, and supporting conflict resolution when needed.
• Partner with maintenance leadership to ensure preventative maintenance, capital improvements, and service standards are consistently met.
• Analyze operational reports and KPIs to identify trends, risks, and opportunities for improvement.
• Support special projects, onboarding initiatives, and operational transitions that enhance property and/or portfolio performance.

Skills

Leadership

Budgeting

Regulatory compliance

Resident relations

Travel readiness

Education

COS

C3P

HCCP

Tools

RealPage

OneSite

JD Edwards

Job description

Related Affordable seeks a Senior Community Manager to oversee a 144-unit affordable housing community in Chelsea, Manhattan. You will lead the on-site team, drive occupancy and compliance, manage budgeting, and partner with regional leadership to implement best practices across the portfolio.

You will mentor staff, enhance resident satisfaction, and ensure programs like LIHTC, HUD, and Section 8 compliance are met, while traveling regionally as needed to support initiatives and drive