Senior Advisor, Technical Account Manager

Dell Technologies; San Antonio (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Dell Technologies is seeking a Senior Advisor, Technical Account Manager in San Antonio, Texas. This role focuses on proactive IT support, ensuring high availability, working with a range of colleagues to identify opportunities, and delivering consistent service and customer satisfaction.

As a subject matter expert for Dell data center infrastructure, you will support Federal customers and partners as they implement AI solutions in secure environments.

Job description

Senior Advisor, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Technical Account Manager on our Technical Account Manager team in San Antonio, Texas.

What you'll achieve:

As a Senior Advisor, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.