Senior Advisor, Customer Strategy & CX Transformation

Southern California Edison (SCE); Irwindale (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Southern California Edison (SCE) is seeking a Customer Strategy Senior Advisor to drive analytical support and strategic planning across a cross-functional team. You will develop dashboards, present findings to leadership, and optimize business operations while ensuring risk controls and data protection.

The role emphasizes CX strategy, data-driven insights, and collaboration with planning and performance teams in a hybrid California-based environment.

Qualifications

• Ten or more years of experience in business operations analysis.
• Experience with CX strategy and design principles.
• Experience in the utility sector or regulated industries.
• Experience with data analysis using Excel, Power BI or SAS.
• Experience presenting data to leadership and stakeholders.

Responsibilities

• Drives analytical support across the enterprise to optimize data collection, analysis and reporting for key projects.
• Acts as a key consultant to stakeholders, presenting findings and recommending actions for business impact.
• Creates and monitors dashboards to track KPIs and support process improvement.
• Evaluates processes to increase efficiency, productivity and reduce costs.
• Performs analyses of operational risk and communicates mitigations to leadership.
• Meets with stakeholders to identify requirements, propose tools, and report progress.
• Develops business plan scenarios to evaluate priorities and options.
• Collaborates with planning teams to meet scenarios considering risks and constraints.
• Mentors new analysts through coaching and guidance.
• Validates processes to ensure compliance with rules, laws, and industry standards.
• Protects assets and manages sensitive data with integrity.

Skills

CX strategy

Analytics leadership

Cross-functional collaboration

Data-driven decision making

Tools

Excel

Power BI

SAS

Job description

Southern California Edison (SCE) is seeking a Customer Strategy Senior Advisor to drive analytical support and strategic planning across a cross-functional team. You will develop dashboards, present findings to leadership, and optimize business operations while ensuring risk controls and data protection.

The role emphasizes CX strategy, data-driven insights, and collaboration with planning and performance teams in a hybrid California-based environment.