Customer Strategy Lead — Data, CX & Impact

Southern California Edison; California (MO); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work mode

Job summary

Southern California Edison seeks a Customer Strategy Senior Advisor to drive analytical support, strategic planning, and cross-functional coordination that enhances customer experience and operational performance.

You will translate data into actionable insights, develop KPI dashboards, assess risks, and mentor new analysts while working in a hybrid California environment, with on-site reporting and remote work options as needed.

Qualifications

• Ten or more years of experience in business operations analysis.
• Experience with CX strategy and design principles.
• Experience in the utility sector or other regulated industries.
• Experience with data analysis to derive actionable insights.
• Experience presenting data and recommendations to leadership.

Responsibilities

• Drives the delivery of analytical support to optimize data collection, analysis and reporting.
• Acts as a key consultant to stakeholders, presenting findings and recommendations.
• Creates dashboards to track KPIs and support performance metrics.
• Evaluates business processes to increase efficiency and reduce costs.
• Identifies risk mitigations and communicates them to leadership.
• Works with stakeholders to define project requirements and provide updates.
• Develops business plan scenarios considering financial, operational, and regulatory risks.
• Trains new analysts through mentorship.
• Ensures protection of assets and handling of sensitive information.

Skills

CX strategy

Consulting

Data analysis

Stakeholder communication

Tools

Excel

Power BI

SAS

Job description

Southern California Edison seeks a Customer Strategy Senior Advisor to drive analytical support, strategic planning, and cross-functional coordination that enhances customer experience and operational performance.

You will translate data into actionable insights, develop KPI dashboards, assess risks, and mentor new analysts while working in a hybrid California environment, with on-site reporting and remote work options as needed.