Dental Office Patient Reception (full time)

Lake Erie College of Osteopathic Medicine (LECOM); Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

Lake Erie College of Osteopathic Medicine (LECOM) is seeking a Dental Office Patient Receptionist to provide front office support for the School of Dental Medicine. This is a Monday–Friday on-site role handling scheduling, patient relations, collections and policy adherence.

The ideal candidate will manage check-in/out, assist with student operations, balance day-end reports, and coordinate with the Dispensary while maintaining HIPAA and FERPA compliance.

Qualifications

• Must possess knowledge to explain and demonstrate essential functions.
• Experience with AxiUm data entry in a dental setting.
• Knowledge of patient relations, scheduling, and bookkeeping.
• Knowledge of ADA coding, dental insurance and reimbursement.
• HIPAA and FERPA privacy awareness.
• Follow OSHA and safety guidelines; maintain confidentiality.
• Strong MS Office literacy and data-entry accuracy.
• Able to supervise and manage a 10-20 chair practice area.

Responsibilities

• Check-in and check-out patients, answer calls, verify personal information for billing.
• Assist in showing students front office operations.
• Attend meetings approved by SDM that require advancement of your profession.
• Balance End of Day reports for the Financial Officer and reporting.
• Protect money and collect insurance information.
• Coordinate dental materials inventory with the Dispensary.
• Participate in institutional fundraising and scholarship activities.
• Engage in scholarly activity to enrich student learning.
• Represent LECOM in the community and outreach activities.
• Accept other duties needed/assigned for practice needs.

Skills

Communication skills

Computer literacy

Data entry

Organizational skills

Attention to detail

Interpersonal skills

HIPAA compliance

Diplomacy

Education

High school diploma or GED

AS or BS degree with experience

Tools

AxiUm

Jenzabar

MS Office

Job description

Job Summary

The Dental Office Patient Receptionist is responsible for front office support for the LECOM School of Dental Medicine Dental Practices including, but not limited to, Scheduling, Patient Relations, Collections and following Policies and Procedures. This is a Monday through Friday position.

Characteristic Job Tasks And Responsibilities

• Must check-in & check-out patients, answer telephone and verify personal information for billing purposes;
• Must be able to assist in showing students front office business operations;
• Attend meetings approved by SDM that require advancement of your profession;
• Must be responsible and accountable to supervise and manage a 10 -20 chair patient practice area;
• Must work in conjunction with the faculty & students to maintain patient flow;
• Must be able to take direction and receive assignments to help the dental students on a daily basis;
• Must be available for work during the hours assigned, for student instruction and practice development;
• Responsible for reporting EOD (End of Day) and balancing reports for the Financial Officer;
• Protect money, checks, credit cards and collect insurance information;
• Coordinate Dental materials Inventory with the Dispensary;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Participate in scholarly activity so to enrich and broaden the student learning experience;
• Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
• Accept other duties needed/assigned for the practice needs.

Minimum Requirements

• Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Computer experience in the dental or other related field to allow for AxiUm computer program entry;
• Knowledge of Patient Relations, Scheduling and Bookkeeping;
• Knowledge of ADA Coding, Dental Insurance and reimbursement;
• Compliance with State and Federal Regulations and Safety Protocols, at the practice level;
• Knowledge of patient's privacy (HIPAA) and student privacy (FERPA);
• Follow proper OSHA and safety guidelines; Protect equipment (office, dental, facility);
• Strong communications skills are essential as well as computer literacy (MS Office Suit [i.e. Word, PowerPoint and Excel.etc.]) and accurate data entry skills;
• Excellence organizational skills must be accurate and attentive to detail;
• Must be trained and certified on the Institutional Data System, Jenzabar;
• Maintaining an established work schedule;
• Effectively using interpersonal and communications skills including tact and diplomacy;
• Effectively using organizational and planning skills, including attention to detail and follow-through;
• Assessing and prioritizing multiple tasks, projects, and demands;
• Maintaining confidentiality of work related information and materials;
• Establishing and maintaining effective working relationships;
• The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM;
• The ability to accept work directives from managers and supervisors in a respectful and cooperative manner; and
• Be able to be flexible to accept other duties needed/assigned for the practice needs.

Minimum Qualifications

• Education and experience equivalent to: High school diploma or GED required. Bilingual applicant preferred. AS or BS degree with work experience of 2-5 years' in a similar job responsibility preferred. Computer and online interactive knowledge a must.

EEO/AA/M/F/Vets/Disabled