Senior Admissions & Guest Services Lead

Carnegie Museums of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

The Carnegie Museums of Pittsburgh (Kamin Science Center) is seeking a Visitor Services Senior Representative to support the Admissions team and manage advanced cash handling and financial responsibilities at the front desk. This full-time union role involves supervising staff, ensuring accurate ticketing, and delivering exceptional customer service.

Responsibilities include balancing daily transactions, training new staff, managing group check-in, and coordinating daily communications across

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal, public relations and communication skills.
• Experience with handling cash.
• Supervisory experience and demonstrated leadership ability preferred.
• Prefer one-year related work experience.

Responsibilities

• Serve as a key point of contact for Admissions staff, providing direction and guidance.
• Balances financial transactions - runs ticketing system reports; provides change; approves refunds; prepares daily balancing paperwork; balances safes.
• Works with management to ensure appropriate staffing for Visitor Services functions and to secure additional staffing when necessary.
• Ensures availability of items necessary for visitor services, including currency, change, supplies, brochures, and visitor information.
• Set an example for high standards of customer service and resolve customer conflicts effectively.
• Train staff and monitor operations to maintain accuracy of ticketing transactions.
• Assist with Group Check-in and take payments with careful recording in the ticketing system.
• Handle daily duties including phone management and emails; prepare daily reports with detailed notes.

Skills

Cash handling

Customer service

Supervisory experience

Education

High school diploma

Tools

Ticketing system

Computer

Calculator

Copier

Job description

The Carnegie Museums of Pittsburgh (Kamin Science Center) is seeking a Visitor Services Senior Representative to support the Admissions team and manage advanced cash handling and financial responsibilities at the front desk. This full-time union role involves supervising staff, ensuring accurate ticketing, and delivering exceptional customer service.

Responsibilities include balancing daily transactions, training new staff, managing group check-in, and coordinating daily communications across