Senior Admissions Advisor

American Career College; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

American Career College is seeking a Senior Admissions Advisor to guide prospective students through the healthcare education pathway. You will be the initial point of contact for West Coast University collaborations and support applicants through applications and enrollment.

You will handle inquiries, assist with obstacles, and work with Admissions Advisors to meet enrollment goals. This role requires strong MS Office, data entry, and CRM skills, plus the ability to manage multiple tasks in a

Qualifications

• Bachelor's degree required.
• Experience with MS Office and data entry.
• Ability to conduct information sessions and advise students about educational opportunities.
• Ability to multi-task and work under deadlines in a fast-paced environment.

Responsibilities

• Handles a high volume of inquiries; follows up promptly; notes conversations in CRM; sends materials.
• Assists Admissions Advisors with obstacles and monitors telephone activities; helps meet goals.
• Strives to secure higher QA evaluation scores than Advisors.
• Manages referral inquiries and conversion rates to meet goals.
• Assists with enrollment packets; verifies/provides tuition info; discusses Financial Aid outcomes.
• Addresses questions from new students; emphasizes orientation importance.
• Recruits and enrolls qualified applicants using tours, events, and other methods.
• Ensures all enrollment forms are completed.

Skills

MS Office

Data entry

CRM software

Information sessions

Customer service

Education

Bachelor's degree

Tools

CRM software

Job description

As anSenior AdmissionsAdvisorfor a certified Great Place to Work,you willguideprospective students on their path towards a career in healthcare. In doing so, you will help them change not only their own lives, but also those of the patients in their care. You will be a prospective student’s first connectionat West Coast University, and you will supportthem through the application and enrollment process.

You will make an impact by:

• Handles a high volume of student inquiries and follow-up activities. Continuously follows up on prospective student inquiries and assigned inquiries in a timely manner. Notates conversations with prospective students in Customer Relationship Management software. Sends marketing materials to prospective students.
• Ensures the Admissions team meets goals. Assists Admissions Advisors with prospective student obstacles such as childcare, financial problems, transportation needs and work schedule. Assists with monitoring Admissions Advisor’s telephone activities. Lends support to Admissions Advisors for them to achieve goals.
• Strives to secure higher quality assurance evaluation scores than the Admissions Advisors.
• Maintains an acceptable level of prospective student referral inquiries. Responds to all inquiries in a timely manner. Manages conversion rates, such as inquiries to appointments, to meet goals.
• Assists prospective students with completing enrollment packets. Verifies and records prospective student information. Completes tuition information sheet for the Financial Aid department. Discusses financial obligations with prospective students. Review students' Financial Aid outcomes to determine affordability.
• Addresses questions and concerns from new students. Emphasizes the importance of orientation to new students.
• Recruits and enrolls qualified applicants into programs of study beneficial to the students’ career objectives and academic needs in an efficient and supportive manner utilizing sales and marketing techniques that may include group presentations/events, campus tours, on and off-site job fairs and other methods as applicable.
• Ensures that prospective students complete all required forms for enrollment and processing.

Your Experience Includes:

• Experience with MS Office.
• Experience with data entry and multi-line phone aptitude.
• Ability to conduct individual or group information sessions and advise students about their educational opportunities.
• Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.
• Ability to work in a fast-paced environment.
• Ability to exercise excellent customer service skills.

Education:

• Bachelor's degree required.

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College.

For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.