Admissions Coordinator

American Career College; Ontario (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

American Career College in California is seeking an Admissions Coordinator to provide front desk support for the Admissions Department, focusing on customer service and the prospective student entrance process. You will prescreen, pre-qualify, gather information, and route applications to Admissions Representatives while maintaining confidentiality and accuracy in data.

The role requires 2–3 years of relevant office experience, MS Office proficiency, and strong organizational and communication

Qualifications

• High school diploma or equivalent required.
• Two to three years of front desk receptionist/administrative experience in an academic or business office environment.
• Experience with MS Office.
• Experience with data entry and multi-line phone aptitude.
• Ability to maintain confidentiality of all associate, student and administrative information.
• Ability to work effectively in a highly ethnic and culturally diverse student and associate community.

Responsibilities

• Facilitates and ensures timely customer service of current and potential students.
• Assists in prescreening and processing of applications; submits to Admissions Representative.
• Resolves inquiries and routes questions to appropriate personnel.
• Screens telephone calls and routes to appropriate individuals; distributes incoming faxes.
• Coordinates campus mail distribution and handles documents.
• Maintains confidentiality of sensitive information.
• Tracks student data and prepares required reports.
• Assigns and distributes leads to Admissions Representatives in a timely manner.
• Reconciles daily leads and applications and resolves data integrity issues.
• Maintains filing systems and records.
• Supports meetings and special projects as assigned.
• Maintains regular attendance and accurate time records.
• Adheres to ethical and college policies and standards.
• Attends required meetings and trainings.

Job description

The Admissions Coordinator is primarily responsible for the front desk support of the Admissions Department with particular focus on customer service and the prospective student entrance process. Assists with gathering information, pre-screening and pre-qualifying potential students to ensure a trouble-free student admission and processing system; and performs routine clerical, office and data entry tasks. Provides excellent customer service to prospective and enrolled students in accordance with the mission and purpose of the school.

Essential Functions & Responsibilities:

• Facilitates and ensures timely customer service of current and potential students.


• Assures that prospective students complete all required forms for enrollment and processing by prescreening all student applications; submits to applicable Admissions Representative.


• Assists in the resolution of student and prospective student inquiries, questions and/or problems; refers to appropriate person as needed.


• Screens telephone calls and routes to appropriate individuals. Distributes incoming faxes as appropriate.


• Coordinates campus incoming and outgoing mail distribution; opens and distributes as appropriate.


• Deals discreetly with large amounts of sensitive, confidential information concerning students, staff and campus affairs.


• Tracks current and/or prospective student data/information, develops, prepares and submits reports as required and/or needed.


• Assigns, enters, and distributes all leads to the Admissions Representatives in a timely manner.


• Reconciles daily leads and applications, as well as immediate resolution of data integrity issues.


• Maintains record keeping and filing systems. Classifies and files correspondence, records and other documents.


• May assist with preparations/arrangements for meetings and/or other special projects as assigned.


• Maintains regular and timely attendance, reports to work as scheduled and assures time worked and/or time-off is recorded properly.


• Conducts job responsibilities in accordance with the standards set out in the College’s Ethics Code of Business Conduct, Corporate Compliance Agreement, its policies and procedures, applicable federal and states laws, and applicable professional standards.


• Maintains established department policies, procedures and attends in-services and other required meetings.


• Maintains confidentiality of all customer, student, associate, and/or company information as required.


• Performs other job duties as assigned.

Minimum & Preferred Qualifications:

Required:

• High school graduate or equivalent required.

Experience & Skills:

Required:

• Two to three year’s prior experience as front desk receptionist, administrative assistant or equivalent in an academic or business office environment required.


• Experience with MS Office.


• Experience with data entry and multi-line phone aptitude.


• Experience with reception and telephone techniques.


• Ability to maintain confidentiality of all associate, student and administrative information.


• Ability to work effectively in a highly ethnic and culturally diverse student and associate community.


• Ability to exercise excellent customer service skills.


• Excellent analytical and organizational skills.


• Ability to demonstrate strong professional written and verbal communication and interpersonal skills.


• Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.


• Ability to work with individuals at all levels of the organization.


• Willingness to work a flexible schedule.


• Ability to exercise good judgment.


• Ability to make procedural decisions and judgments with skills in gathering data, compiling information, and preparing reports.

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College.

For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.