Senior Admission Representative

Success Education Colleges in; Los Angeles (CA); Sur place; USD 36 000 - 41 000; Plein temps

Résumé du poste

Success Education Colleges in Van Nuys, CA is hiring a full-time role focused on customer service and admissions calls. The position involves communicating with prospective students, handling inquiries from internet and website leads, and maintaining accurate records in the database.

The ideal candidate will have strong phone communication, organizational skills, and the ability to work in a fast-paced environment. Evening and some Saturday shifts may be required.

Qualifications

• High School diploma or equivalent required.
• Previous telemarketing or customer service experience preferred.
• Ability to interact constructively with colleagues and supervisor.
• Must speak well and be clearly understood via telephone.
• Strong organizational skills.
• Capacity to work in a fast-paced environment and be a self-starter.
• Demonstrated computer literacy including Word, Excel, and Outlook.

Responsabilités

• Maintain compliance with federal and state regulations.
• Adhere to Admissions Code of Ethics, policies, and procedures.
• Communicate effectively with prospective and future students.
• Provide highest level of customer service to prospective students.
• Call all Internet and website inquiries.
• Assist High School department in calling inquiries.
• Continual follow-up on all inquiries (phone, mail, internet).
• Screen potential applicants by phone and set up campus interviews.
• Input all activity into database management system promptly and accurately.
• Submit required reports and projects in a timely manner.
• Participate in campus, departmental, and company events.
• Take part in training development as needed.
• Represent the campus accurately and uphold company values.
• Must be flexible to work some evenings and Saturdays.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Phone etiquette

MS Office

Organizational skills

Self-starter

Adaptability

Goal oriented

Computer literacy

Formation

High school diploma

Telemarketing experience

Outils

Microsoft Office (Word, Excel, Outlook)

Description du poste

Job Details: Job Location: Van Nuys - Van Nuys, CA 91411, Position Type: Full-Time, Salary Range: $26.00 - $30.00 Hourly, POSITION SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain compliance with federal and state regulations
• Adhere to company Admissions Code of Ethics, policies, and procedures
• Communicate effectively when working with prospective and future students.
• Provide highest level of customer service to prospective students.
• Call all Internet and website Inquiries.
• Assist High School department in calling High school inquiries.
• Conduct continual follow-up on all inquiries (phone, mail, internet).
• Screen potential applicants by phone and set up campus interviews.
• Input all activity into database management system in a timely and accurate manner.
• Submit required reports and projects in a timely manner.
• Take part in campus, departmental, and company events.
• Actively participate in training development as needed.
• Represent the campus accurately and uphold company values.
• Must be flexible to work some evenings and Saturdays.
• Perform other duties as assigned.

QUALIFICATIONS

• Must stay current on program offerings.
• Demonstrated skills in facilitating and modeling excellent customer service.
• Ability to interact constructively with colleagues and supervisor.
• Ability to project a professional image over the phone and in writing.
• Must speak well, and be clearly understood via telephone.
• Strong organizational skills.
• Capacity to work in a fast-paced environment and be a self-starter.
• Ability to focus on specific, quantifiable goals for achievement.
• Demonstrated computer literacy skills, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required.
• Previous telemarketing or customer service experience preferred.