Senior Admission Representative

Success Education Colleges; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Success Education Colleges is seeking a Senior Admissions Rep to present the campus and programs to prospective students and enroll qualified individuals. This role requires handling inquiries via phone, mail, and internet with a strong commitment to service and integrity.

The position involves campus interviews, follow-up on inquiries, and timely data entry. Flexibility for evenings and Saturdays is expected, with involvement in campus events and ongoing training.

Qualifications

• Must stay current on program offerings.
• Demonstrated skills in facilitating and modeling excellent customer service.
• Ability to interact constructively with colleagues and supervisor.
• Ability to project a professional image over the phone and in writing.
• Strong organizational skills and goal-oriented mindset.
• Proficient with Word, Excel, and Outlook.

Responsibilities

• Call all internet and website inquiries and follow up with prospects.
• Input all activity into the database management system accurately.
• Conduct campus interviews and participate in events.
• Provide high level of customer service to prospective students.
• Work some evenings and Saturdays as needed.

Skills

Customer service

Phone etiquette

Organizational skills

MS Office

Education

High School diploma

Tools

Microsoft Office

Job description

POSITION SUMMARYThe Senior Admissions Rep is responsible for all phases of the Admissions process. Presents the campus and its programs to prospective students. Enrolls qualified individuals into education programs. Conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and Company, policies, and regulations.ESSENTIAL DUTIES AND RESPONSIBILITIESMaintain compliance with federal and state regulationsAdhere to company Admissions Code of Ethics, policies, and proceduresCommunicate effectively when working with prospective and future students.Provide highest level of customer service to prospective students.Call all Internet and website Inquiries.Assist High School department in calling High school inquiries.Conduct continual follow-up on all inquiries (phone, mail, internet).Screen potential applicants by phone and set up campus interviews.Input all activity into database management system in a timely and accurate manner.Submit required reports and projects in a timely manner.Take part in campus, departmental, and company events.Actively participate in training development as needed.Represent the campus accurately and uphold company values.Must be flexible to work some evenings and Saturdays.Perform other duties as assigned.QUALIFICATIONSKNOWLEDGE AND SKILLSMust stay current on program offerings.Demonstrated skills in facilitating and modeling excellent customer service.Ability to interact constructively with colleagues and supervisor.Ability to project a professional image over the phone and in writing.Must speak well, and be clearly understood via telephone.Strong organizational skills.Capacity to work in a fast-paced environment and be a self-starter.Ability to focus on specific, quantifiable goals for achievement.Demonstrated computer literacy skills, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.EDUCATION AND EXPERIENCEHigh School diploma or equivalent required.Previous telemarketing or customer service experience preferred.