Retail Sales Associate

Jobtailor; Portland (OR); On-site; USD 34,000 - 42,000; Full time

Job summary

Jobtailor in Portland, OR, is seeking a customer-focused retail associate to deliver an engaging gaming and creative play experience. You will greet customers, guide product selection, and handle transactions with accuracy.

We value knowledge of board games, game mechanics, and the ability to teach games to diverse groups. This role includes maintaining displays, participating in events, and supporting a positive store atmosphere.

Qualifications

• High School Diploma or GED required.
• At least 1 year of retail or customer service experience.
• Must be able to lift at least 50lbs.
• Must be able to work within hours of operation.
• Quickly learn and retain knowledge of hundreds of game titles.
• Knowledge of gaming trends and genres preferred.

Responsibilities

• Greet customers and acknowledge them as they enter and leave the store.
• Guide customers through product selection based on interests.
• Perform POS transactions, returns, exchanges, and end-of-day reconciliation.
• Maintain and merchandise displays according to company standards.
• Support store events and engage with gaming communities.

Skills

Customer Service Experience

Cash Handling Proficiency

Knowledge of Board Games

Strong Communication Skills

Ability to Teach Games

Education

High School Diploma

GED

Tools

POS Systems

Security Systems

Online Admin Website Transactions

Job description

• Deliver exceptional customer service and create a rich customer experience around gaming and creative play
• Greet each customer upon entering and acknowledge them when leaving
• Maximize time on the main floor; use the cash wrap area for transactions, phone calls, lending library requests, and request list inquiries
• Guide customers through product selection by matching game characteristics to customer interests
• Learn and play new games to showcase products throughout the store and restaurant
• Maintain understanding of best sellers and game rules to answer customer questions
• Inform and encourage customers to attend relevant events
• Develop relationships with customers and people in gaming communities
• Maintain additions to the Customer Request log
• Complete POS transactions, including sales, returns, exchanges, and end-of-day reconciliation
• Complete admin website transactions, including online order pickups and sell order drop-offs
• Merchandise and dust product displays daily according to company standards
• Maintain store aesthetics by eliminating clutter and cleaning customer-facing areas
• Follow opening and closing procedures, including alarm usage and coordination with Restaurant and Facilities
• Perform other duties as assigned

Requirements

• High School Diploma or GED
• Minimum 1 year of prior experience in a retail or customer service role
• Must be able to lift at least 50lbs
• Must be able to work within hours of operation
• Quickly learns and retains knowledge of various genres and mechanics of game play, and multiple hundreds of game titles
• Can identify gaming trends and continuously stays abreast of new games and trends in gaming
• Genuine interest in gaming and creative play
• Ability to teach all manner of games to a diverse audience of both small and large groups of varying gaming experience
• Strong organizational and communication skills and ability to work well with a group
• Ability to convert stressful situations into positive experiences
• Professional and positive manner when working with customers and other staff
• Proficient in cash handling methods, including end of day reconciliation and general utilization of the POS and online admin website
• Experience in credit transactions that protect customer information
• Ability to use common security systems and follow escalation protocols
• Deep knowledge of Board Games, Miniature Gaming, Role Playing Games and/or Magic the Gathering (Preferred)

Core Competencies

Demonstrates strong customer service skills with a focus on creating engaging experiences in gaming and creative play. Proficient in cash handling and POS transactions while maintaining a deep knowledge of various game genres and trends.

Highest-signal resume keywords

• Customer Service Experience
• Cash Handling Proficiency
• Knowledge of Board Games
• Strong Communication Skills
• Ability to Teach Games

Hard Skills

• POS Transactions
• End of Day Reconciliation
• Game Mechanics Knowledge
• Retail Experience
• Online Admin Website Transactions

Soft Skills

• Strong Organizational Skills
• Positive Customer Interaction
• Ability to Handle Stressful Situations
• Team Collaboration

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Gaming Trends
• Creative Play
• Customer Request Log
• Merchandising
• Gaming Communities

Tools & Technologies

• Cash Wrap Area
• Security Systems