Manager, eShop - Publisher Developer Relations

Nintendo; Redmond (WA); Hybrid; USD 120,900 - 217,650; Full time

Benefits offered by this job

Comprehensive benefits package

Semi-annual discretionary performance bonus

Job summary

Nintendo is hiring for a Digital Operations Manager in Redmond, WA. This role involves strategic planning for digital operations and managing games release operations. The ideal candidate will have over 6 years of digital operations experience and strong English/Japanese bilingual skills.

This hybrid position requires a proactive approach with regular onsite work and offers a salary range of $120,900 to $217,650, along with a comprehensive benefits package.

Qualifications

• 6 years of digital operations experience.
• 1-2 years of management experience.
• Ability to work with and influence senior leadership.
• Experience with cross-functional teams and strategic planning.

Responsibilities

• Plan and align on strategic direction of digital operations.
• Define operational best practices for quality customer experience.
• Lead strategy for day-to-day games release operations.
• Manage team to maximize productivity and ensure timely releases.

Skills

Digital operations experience

Management experience

Bilingual English/Japanese

Microsoft Office proficiency

Experience with analytics tools

Video Games industry experience

Familiarity with Japanese business practices

Education

Undergraduate degree in a related field

Tools

Google Analytics

Tableau

Job description

Nintendo of America

About Nintendo of America: From the launch of the Nintendo Entertainment System TM more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario TM , Donkey Kong TM , The Legend of Zelda TM , Metroid TM , Animal Crossing TM , Pikmin TM and Splatoon TM across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

DESCRIPTION OF DUTIES

• Plans and aligns with leadership on strategic direction of digital operations business.
• Defines and ensures operational best practices to ensure quality customer experience for all digital initiatives.
• Leads the strategy for day-to-day games release operations for Nintendo eShop including tracking, planning, and execution.
• Manages and drives deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams.
• Communicates across internal and external project team members, stakeholders and NCL.
• Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases.
• Establish and manage goals, objectives and metrics for the function and team.
• Develop team members to execute on their line of business independently.
• Develops and drives QA protocols and product release process for all content released in eShop.
• Manages backend and setup processes for product and feature launches.
• Ensures issues are identified, tracked, reported and resolved in timely manner including root cause analysis.
• Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).

SUMMARY OF REQUIREMENTS

• 6 years of digital operations experience.
• 1-2 years of management experience.
• Ability to work with, present to and influence senior leadership.
• Excellent English/Japanese bilingual skills (verbal and written) for bilingual positions.
• Experience with cross-functional teams and strategic planning processes.
• Strong Microsoft Office proficiency, including Excel and PowerPoint.
• Experience with standard analytics tools and packages, such as Google Analytics or Tableau.
• Video Games industry experience a plus.
• Bilingual abilities in Japanese is a plus
• Familiarity with Japanese business practices preferred
• Undergraduate degree in a related field, or equivalent experience.
• PMP certification desired.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.

Pay Range:

$120,900 — $217,650 USD