Senior Administrator, IT

Southwire Company; Bremen (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k with Matching

Family and Individual Insurance Packages

Paid Time Off & Paid Holidays

Long & Short-Term Disability

Employee Assistance Program

Tuition Reimbursement Programs

Advancement & Professional Growth opportunities

Job summary

Southwire Company is seeking a dedicated IT/OT Support Specialist in Bremen, Georgia. The ideal candidate will have at least 5-7 years of experience in technical support, specifically in IT/OT systems. Strong expertise in troubleshooting, network configuration, and documenting issues is essential. The role involves managing day-to-day operations of IT support initiatives and supporting users effectively. Benefits include health insurance, 401k matching, and tuition reimbursement opportunities.

Qualifications

• Minimum 5-7 years of experience in IT/OT technical support.
• CompTIA A+ and Microsoft Certified Professional preferred.
• Ability to document and resolve technical issues effectively.

Responsibilities

• Administers day-to-day IT/OT support systems operations.
• Interprets and diagnoses hardware, software, and network-related issues.
• Maintains IT/OT equipment ensuring proper functionality.
• Communicates technical information clearly to stakeholders.

Skills

Dynamic Host Configuration Protocol (DHCP)

Issue Tracking

IT Infrastructure

Local Area Networks

Mac OS

Microsoft Office 365

Microsoft Windows 10

Peripheral Devices

ServiceNow

Troubleshooting (Problem Solving)

Education

High School Diploma

Associate's Degree

Job description

Job Summary

Observes system performance and user issues to provide technical support for computer applications and hardware. Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution. Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems.

Key Responsibilities

• Administers the day-to‑day operations of IT/OT support systems, ensuring that technology infrastructure operates at optimal levels to support business functions.
• Interprets and diagnoses technical issues, providing effective solutions for hardware, software, and network‑related problems.
• Keeps detailed records of issues reported, solutions implemented, and system performance to identify recurring problems or potential improvements.
• Answers IT/OT‑related inquiries from employees, providing clear and effective guidance on software, hardware, and network‑related issues.
• Maintains IT/OT equipment, ensuring that all devices, including computers, printers, and network systems, are functioning properly and efficiently.
• Monitors the performance of the organizationâs IT/OT infrastructure, using diagnostic tools to identify and resolve issues proactively.
• Communicates technical information to both technical and non‑technical stakeholders, ensuring clarity and understanding of the issues and solutions.
• Observes patterns in recurring IT/OT issues and recommends adjustments to improve systems or processes to prevent future disruptions.
• Coordinates with external vendors or third‑party service providers to manage equipment repairs, software updates, and system improvements.
• Performs other duties as assigned
• Complies with all policies and standards

Required Education & Experience

Minimum Education Level: High School Diploma Years of Experience: 5-7 Years

Preferred Education & Experience

Minimum Education Level: Associateâs Degree Licenses/Certificates: CompTIA A+, Microsoft Certified Professional Years of Experience: 8-11 Years

Spans of Control

Does this role Manage Southwire Team Members: No

Travel

Travel: None

Physical Requirements

Moving: 5% Standing: 5% Sitting: 90%

Working Conditions

Office

Equipment

Computer/Keyboard

Action Oriented

Balances Stakeholders

Customer Focus

Nimble Learning

Plans and Aligns

Skills

Dynamic Host Configuration Protocol (DHCP)

Issue Tracking

IT Infrastructure

Local Area Networks

Mac OS

Microsoft Office 365

Microsoft Windows 10

Peripheral Devices

ServiceNow

Troubleshooting (Problem Solving)

Benefits We Offer

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.