Senior Administrator, IT

Southwire Company, LLC; Bremen (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k with Matching

Family and Individual Insurance Packages

Paid Time Off & Paid Holidays

Long & Short-Term Disability

Tuition Reimbursement Programs

Employee Assistance Program

Job summary

Southwire Company, LLC in Bremen, Indiana is seeking an IT/OT Support Specialist to manage day-to-day IT operations and provide technical support. The role requires a minimum of a high school diploma and 5-7 years of experience, with preferred certifications including CompTIA A+ and Microsoft Certified Professional. The position emphasizes strong troubleshooting skills and effective communication with stakeholders. Benefits include insurance packages, 401k matching, and tuition reimbursement.

Qualifications

• 5-7 years of IT/OT support experience.
• CompTIA A+ and Microsoft Certified Professional preferred.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Administer IT/OT support systems and ensure optimal operation.
• Diagnose technical issues and provide solutions.
• Keep detailed records of reported issues and solutions.
• Answer IT/OT inquiries from employees.

Skills

Dynamic Host Configuration Protocol (DHCP)

Troubleshooting (Problem Solving)

Local Area Networks

IT Infrastructure

Microsoft Windows 10

ServiceNow

Mac OS

Issue Tracking

Microsoft Office 365

Peripheral Devices

Education

High School Diploma

Associate’s Degree

Job description

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal‑clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value‑add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well‑being of the communities in which we work and live. How will you power what's possible?

Job Summary

Observes system performance and user issues to provide technical support for computer applications and hardware. Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution. Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems.

Key Responsibilities

• Administers the day-to-day operations of IT/OT support systems, ensuring that technology infrastructure operates at optimal levels to support business functions.
• Interprets and diagnoses technical issues, providing effective solutions for hardware, software, and network‑related problems.
• Keeps detailed records of issues reported, solutions implemented, and system performance to identify recurring problems or potential improvements.
• Answers IT/OT‑related inquiries from employees, providing clear and effective guidance on software, hardware, and network‑related issues.
• Maintains IT/OT equipment, ensuring that all devices, including computers, printers, and network systems, are functioning properly and efficiently.
• Monitors the performance of the organization's IT/OT infrastructure, using diagnostic tools to identify and resolve issues proactively.
• Communicates technical information to both technical and non‑technical stakeholders, ensuring clarity and understanding of the issues and solutions.
• Observes patterns in recurring IT/OT issues and recommends adjustments to improve systems or processes to prevent future disruptions.
• Coordinates with external vendors or third‑party service providers to manage equipment repairs, software updates, and system improvements.
• Performs other duties as assigned.
• Complies with all policies and standards.

Required Education & Experience

Minimum Education Level: High School Diploma
Years of Experience: 5-7 Years

Preferred Education & Experience

Minimum Education Level: Associate’s Degree
Licenses/Certificates: CompTIA A+, Microsoft Certified Professional
Years of Experience: 8-11 Years

Spans of Control

Does this role Manage Southwire Team Members: No

Travel

Travel: None

Physical Requirements

Moving: 5% Standing: 5% Sitting: 90%

Working Conditions

Office

Equipment

Computer/Keyboard

Competencies

• Action Oriented
• Balances Stakeholders
• Collaborates
• Customer Focus
• Nimble Learning
• Plans and Aligns

Skills

• Dynamic Host Configuration Protocol (DHCP)
• Issue Tracking
• IT Infrastructure
• Local Area Networks
• Mac OS
• Microsoft Office 365
• Microsoft Windows 10
• Peripheral Devices
• ServiceNow
• Troubleshooting (Problem Solving)

Benefits We Offer

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.