Senior Administrative Specialist - Consumer Protection

State of Texas; Texas; On-site; USD 38,000 - 60,000; Full time

Job summary

State of Texas, Office of the Attorney General, Consumer Protection Division, seeks an Administrative Assistant to provide advanced administrative support for the Intake Team in Austin. The role involves handling consumer calls, maintaining filing systems, processing mail, and responding to complaints while supporting related office operations.

Required: high school diploma, 5 years of relevant experience, strong communication, and the ability to work on-site; notary eligibility and potential

Qualifications

• High school diploma or equivalent required; a Bachelor's degree may substitute on a year-for-year basis.
• Five years of full-time experience in administrative support, clerical work, customer service, or legal support.
• Knowledge of office practices and procedures; ability to interpret rules and policies.
• Strong oral and written communication, problem solving, and sound judgment.
• Ability to work in person at the Austin office and travel up to 5% if needed.
• Experience using word processing and data entry tools; Texas Notary eligibility.

Responsibilities

• Answer consumer calls and manage intake communication.
• Maintain filing systems; process mail and document consumer complaints.
• Provide advanced administrative support to the Intake Team.
• Work in-person at the Austin location and coordinate with other staff.

Skills

Administrative support

Customer service

Office procedures

Communication

Problem solving

Multitasking

Team collaboration

Notary (Texas)

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Word

Excel

Adobe Pro

Salesforce

Job description

State of Texas, Office of the Attorney General, Consumer Protection Division, seeks an Administrative Assistant to provide advanced administrative support for the Intake Team in Austin. The role involves handling consumer calls, maintaining filing systems, processing mail, and responding to complaints while supporting related office operations.

Required: high school diploma, 5 years of relevant experience, strong communication, and the ability to work on-site; notary eligibility and potential