OAG - Consumer Protection | Administrative Assistant V | 27-0103

State of Texas; Texas; In loco; USD 38.000 - 60.000; Tempo pieno

Descrizione del lavoro

State of Texas, Office of the Attorney General, Consumer Protection Division, seeks an Administrative Assistant to provide advanced administrative support for the Intake Team in Austin. The role involves handling consumer calls, maintaining filing systems, processing mail, and responding to complaints while supporting related office operations.

Required: high school diploma, 5 years of relevant experience, strong communication, and the ability to work on-site; notary eligibility and potential

Competenze

• High school diploma or equivalent required; a Bachelor's degree may substitute on a year-for-year basis.
• Five years of full-time experience in administrative support, clerical work, customer service, or legal support.
• Knowledge of office practices and procedures; ability to interpret rules and policies.
• Strong oral and written communication, problem solving, and sound judgment.
• Ability to work in person at the Austin office and travel up to 5% if needed.
• Experience using word processing and data entry tools; Texas Notary eligibility.

Mansioni

• Answer consumer calls and manage intake communication.
• Maintain filing systems; process mail and document consumer complaints.
• Provide advanced administrative support to the Intake Team.
• Work in-person at the Austin location and coordinate with other staff.

Conoscenze

Administrative support

Customer service

Office procedures

Communication

Problem solving

Multitasking

Team collaboration

Notary (Texas)

Formazione

High school diploma or equivalent

Bachelor's degree preferred

Strumenti

Word

Excel

Adobe Pro

Salesforce

Descrizione del lavoro

The Consumer Protection Division of the Office of the Attorney General (OAG) is seeking an Administrative Assistant that performs advanced administrative support work for the Intake Team. Work involves answering calls from consumers, maintaining filing systems, processes mail, reviews, analyzes, documents, and responds to consumer complaints received by the Office of the Attorney General, and other internal administrative support work. This position will be located in Austin. The Office of the Attorney General (OAG) is a dynamic state agency with over 4,000 employees throughout the State of Texas. The Consumer Protection Division works to protect Texas consumers and the legitimate business community by accepting complaints, conducting investigations, filing civil lawsuits in the public interest to enforce state and federal consumer protection laws, and educating Texans on how to spot and avoid possible scams. The Division has regional offices in Austin, San Antonio, Dallas, El Paso, and Houston. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Experience: Five years of full-time experience working in the following (or closely related) fields: administrative support, clerical work, customer service, general office, secretarial work, or legal support; may substitute thirty credit hours from an accredited college or university for the required experience on a year-for-year basis. Knowledge of office practices and administrative procedures. Skill in establishing and maintaining effective working relationships with other employees and the public Skill in using a computer for word-processing and data entry/retrieval Skill in problem solving Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to implement administrative systems and procedures and to interpret rules, regulations, policies, and procedures. Ability to provide guidance to others. Ability to evaluate the effectiveness of new administrative systems and procedures and to supervise the work of other administrative support staff. Ability to receive and respond positively to constructive feedback Ability to apply to become a Texas Notary Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% PREFERRED QUALIFICATIONS Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: legal assistance work Experience: using word, excel, adobe pro, sales force Abilities: Type 45 wpm Other Language: Ability to proficiently read, write, and speak Spanish.