Senior Administrative Specialist

Cascade Energy, Inc; United States; Remote; USD 70,000 - 88,000; Full time

Job summary

An established industry player is seeking a Senior Operations Specialist to join their Shared Services Team. This dynamic role involves applying data and project management skills to enhance operational efficiency and customer experience. The ideal candidate will thrive in a collaborative environment, engaging with diverse stakeholders and driving continuous improvement initiatives. With a strong focus on employee ownership and a commitment to sustainability, this company offers a supportive culture that values innovation and personal growth. If you're passionate about making a difference and enjoy problem-solving, this opportunity is perfect for you.

Benefits

Health Insurance

Vision Insurance

401k Retirement Plan

Employee Stock Ownership Program (ESOP)

Paid Parental Leave

Flexible Paid Holiday Policy

Wellbeing Contribution of $500

Qualifications

• 4+ years of experience in project and change management.
• High proficiency with SharePoint Online and Excel.

Responsibilities

• Develop and maintain a project management system for Shared Services.
• Manage the Shared Services ticketing system and act as the team organizer.
• Provide training and mentorship to Program staff as needed.

Skills

Project Management

Data Management

Problem Solving

Customer Engagement

Continuous Improvement

Education

Bachelor’s degree in business, economics, finance, or engineering

Tools

SharePoint Online

Excel

Power BI

PowerAutomate

Power Apps

Job description

Posted Friday, April 18, 2025 at 5:00 AM | Expired Wednesday, April 30, 2025 at 4:59 AM

About This Opportunity

We are seeking a Senior Operations Specialist who is a key member of the Shared Services Team and acts as the team hub – applying data and project management skills to provide operational, strategic, and logistical support to the Shared Services function. This is a dynamic role with duties encompassing a range of tasks and autonomous projects in support of the overall company operations. The Senior Operations Specialist is highly organized, enjoys complex problem solving, and has a service mindset. The Senior Operations Specialist also enjoys exercising a high level of proficiency in key software programs, such as SharePoint Online and Excel with enthusiasm for developing tool building skills in other Microsoft platforms. The Senior Operations Specialist thrives on engaging with a variety of customers to create effective, results focused, and fun project experiences.

About Us

Cascade Energy is a leading provider of energy efficiency, energy management, decarbonization, and sustainability solutions for the industrial, commercial, and public sectors across North America. We have a 30-year history of delivering high-value services through electric and gas utility-offered programs and directly to industrial and commercial enterprises. Cascade is a SOC 2-certified environment and a federal contractor.

As Cascade continues to evolve and grow, we will expand our impact and reach through technology investments and product-driven solutions in both the corporate and the utility markets. While the corporate market offers strong growth potential, the utility market remains a core part of Cascade’s business. We plan to build and grow software-driven innovation that expands both our corporate and utility offerings.

Why work at Cascade?

As a 100% Employee-Owned Company (ESOP), Cascadians foster and value a culture of equals, initiative, and ownership. Our teams reflect our core company values: Do the Right Thing; Put Others First; Seek Shared Success; Learn Constantly; and Be Industrious. Our customers are vitally important to us, and we pride ourselves on stellar customer service. Our team members are a dedicated and diverse group of ambassadors, representing Cascade Energy, striving to embody our values, ensure we are responsive, and consistently delighting our customers.

In alignment with our values and doing better, Cascade Energy celebrates and values diversity as vital for increased creativity and innovation and faster problem solving, and we are committed to providing an environment of mutual respect, free of discrimination and harassment. Learn more about DEIA at Cascade by visiting cascadeenergy.com/deia.

Cascade promotes a healthy work-life balance and appreciates employee contribution in all areas. We walk the talk about our commitment to learning constantly, with a focus on the ongoing development of every team member. Cascade is a strong supporter of flexible working arrangements, and offers role-dependent options for remote, hybrid, and in-office work.

What You Will Be Doing:

• Develop and maintain a project management system for Shared Services to improve efficiency, outcomes, and maximize customer experience
• Act as the Shared Services Hub – often being the first point of contact and serving as an ambassador for the Shared Services Team to lead initiatives, communications, gather feedback, facilitate rollouts, and delight our customers
• Manage the Shared Services ticketing system, acting as the team organizer
• Perform high-level administrative work in support of the department initiatives, through research, analysis, writing, information coordination, relationship management, and project management
• Manage day-to-day administration of Power BI reports, troubleshoot user issues, and make configuration changes to improve internal efficiencies
• Provide training and mentorship to Program staff as needed
• Research, design, and implement reporting systems/dashboards
• Contribute to strategic program improvement planning by owning the Program Health Scorecard process. Consult with program managers and specialists to uncover improvement opportunities to streamline program delivery, performance, and client satisfaction
• Support projects and special assignments related to operations and program delivery by identifying improvement opportunities, establishing objectives, determining priorities, managing time, gaining cooperation and input from others, monitoring progress, problem-solving, and ensuring continuous improvement
• Assist in the development of tools, processes, and standardization to ensure repeatable results and drive company effectiveness
• Maintains SharePoint Online Program Resources and Shared Services Hub

This is a full-time, remote, and exempt position. Minimal travel is anticipated for this role.

Qualifications

Applicants for this role are required to have:

• Bachelor’s degree in business, economics, finance, engineering, or equivalent work background
• Minimum of 4 years of experience in a relevant role, with project and change management
• High proficiency with SPO and excel

A successful candidate should also demonstrate these preferred characteristics and/or skills:

• Previous experience with implementing continuous improvement with internal or external customers energy efficiency program experience preferred
• Experience with or ability to develop skills in Ajera, Gazebo, and report and tool building platforms including PowerBI, PowerAutomate, and Power Apps

For candidates whose experience may not align perfectly with all these preferred skills but can see themselves adding value in this role, we encourage you to still apply. Cascade is dedicated to building an inclusive and authentic workplace and places strong import on learning and development. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Our total rewards include competitive pay and excellent benefits. These include health, vision, FSA or HSA options with an employer contribution, life insurance, short- and long-term disability insurance, paid parental leave, 401k retirement plan with a guaranteed 3% contribution, Employee Stock Ownership Program (ESOP), annual cash performance bonus, paid vacation, sick time, and an inclusive, flexible paid holiday policy, wellbeing contribution of $500 for HSA, FSA, or LSA (Lifestyle Spending Account).

The salary range for this position as a National Average is $70,400 - $88,000 with final salary determination based on geographical location of final candidate, as long as they reside in a state we are licensed in for employment. However, the final salary offered may vary depending on non-discriminatory factors such as job-related knowledge, skills and experiences.

Application Process

Please submit a current resume and a letter of interest describing why our team or the position resonates with you and how your experience makes you a great choice for the role. Please combine both into one PDF document.

• Please, no phone calls.
• Please, no outside recruiters or agencies.
• Cascade Energy is not able to provide sponsorship for work authorization in the U.S., which includes OPT.

AAP/EEO Statement

Cascade is an Equal Opportunity Employer; employment decisions are made without regard to race, color, religion and religious practices, sex (including pregnancy, gender expression, and sexual orientation), national origin, age, physical or mental disability, genetic information, or family, marital, or veteran status. To request reasonable accommodation during the application and interviewing process, please contact the Cascade recruiter.

Click here to join our Talent Community – it’s the best way to keep up with and learn more about Cascade Energy! In occasional mailings, we’ll brief you on our industrial decarbonization efforts and share more about our company culture and what makes Cascade a great place to join and to grow.

AAP/EEO STATEMENT

Cascade is an Equal Opportunity Employer; employment decisions are made without regard to race, color, religion and religious practices, sex (including pregnancy, gender expression, and sexual orientation), national origin, age, physical or mental disability, genetic information, or family, marital, or veteran status. To request a reasonable accommodation during the application and interviewing process, please contact the Cascade recruiter. Cascade Energy uses the federal E-Verify system to determine eligibility for work in the United States and conducts post-job offer, pre-employment drug screening.