Senior Administrative Specialist

Lehigh University; Bethlehem (Northampton County); Hybrid; USD 46,000 - 57,000; Full time

Job summary

Lehigh University is seeking a Senior Administrative Specialist to oversee support coordinators and manage budgets within the Admissions and Financial Aid departments. This role entails providing exceptional customer service and administrative support while fostering a diverse and inclusive community. With a focus on teamwork and effective communication, the successful candidate will contribute to the university's mission and growth.

Benefits

Competitive salaries

Exceptional healthcare plans

Generous retirement contributions

Tuition remission for employees and families

Qualifications

• 3-5 years of related work experience.
• Experience in management/supervision.
• Ability to work collaboratively.

Responsibilities

• Manage operating budgets, processing invoices and tracking expenses.
• Supervise daily activities of support coordinators.
• Provide customer service regarding admissions and financial aid.

Skills

Organizational skills

Communication

Customer Service

Teamwork

Education

Bachelor's Degree in Humanities, Social Sciences, Accounting or related field

Job description

Apply now Job no: 503432
Work type: Exempt Staff Full-time
Location: Partial Remote, Bethlehem
Categories: Administrative Services

Position Number: S77870

This position is a Grade: 8 - 40 with an approximate salary range of $46,870-$56,250 and is subject to change based on experience, skills and qualifications.

As a Senior Administrative Specialist, you will play a crucial role in overseeing our dedicated team of support coordinators, ensuring seamless operations and exceptional customer service. Your key responsibilities will include:

• Manage the Admissions and Financial Aid (including the Enrollment Services Center) operating budgets, processing invoices, tracking expenses to ensure accurate coding, forecasting, and preparing the annual budget.
• Answer the direct phone lines for the V.P. for Admissions and Financial Aid and Director of Admissions
•Direct and supervise the daily activities of (currently 4) Support Coordinators; manage workloads, project assignments and in/out schedules.
• Resource for hiring supervisors in respective area to provide guidance and assistance throughout the employment process involving best hiring practices, utilization of the on- line applicant tracking system, financial over site and recommendation within the budget resources.
•Provide customer service to callers and visitors to the office – particularly prospective students and their families - regarding all aspects of the admissions and financial aid processes, and general information about the University academic offerings, and other services, including referrals to other staff, or offices as necessary. This includes gaining proficiency with the CRM system used to track communications and interactions with/from students and current application status.

Qualifications:

• Bachelor's Degree in Humanities, Social Sciences, Accounting, a related field or the equivalent combination of education and experience
• Three to five years of related work experience
• Experience in management/supervision of others, including written and verbal performance appraisals.
• Ability to work collaboratively in a team environment while exercising independent judgment and decision-making skills.

Working at Lehigh University offers more than just a rewarding career opportunity; it is a chance to become part of a vibrant community that values diversity, fosters personal and professional growth, and promotes a healthy work-life balance. Our comprehensive benefits package, including competitive salaries, exceptional healthcare plans, generous retirement contributions, and tuition remission for employees and their families, ensures that you are supported throughout your journey with us.Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission.

If you are a highly organized and detail-oriented professional with exceptional communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Join us in shaping the future of Lehigh University and helping to cultivate the next generation of leaders, innovators, and changemakers.Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh'sAccommodations Specialist .
• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor
•This position works with minors
• This position has fiscal or financial responsibilities other than employee expense activity, such as processing or approving transactions; monitoring or preparing budgets; or generating income for University
•Please note the expected start date for this position is on or after July 1st 2025

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

Advertised: June 13, 2025 Eastern Daylight Time
Applications close: Open until filled

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Responsible for supervising (currently four) support coordinators, who serve as front-line customer service representatives, answering phones, responding to emails and greeting visitors; accounting for and reporting on the operating budget for the Office (approx. $1M); providing administrative support to the Director of Admission and V.P. for Admissions and Financial Aid; and performing the same duties as the support coordinators.

Responsible for supervising (currently four) support coordinators, who serve as front-line customer service representatives, answering phones, responding to emails and greeting visitors; accounting for and reporting on the operating budget for the Office (approx. $1M); providing administrative support to the Director of Admission and V.P. for Admissions and Financial Aid; and performing the same duties as the support coordinators.

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EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

Lehigh University is an equal opportunity employer and does not discriminate on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital or familial status, national origin (including shared ancestry), pregnancy or related conditions, race, religion, sex, sexual orientation, or veteran status. Lehigh University is committed to a culturally and intellectually diverse community and interested in candidates who seek to contribute to the university’s mission.

Applicants have rights under Federal Employment Laws

LCA Notices of Intent to Hire H-1B / E-3 Employees

In compliance with US Department of Labor requirements and pursuant to 20 CFR 655.734, Lehigh University provides notices of intent to hire non-immigrant workers in the H-1B and E-3 visa classifications. Please note candidates have already been selected to fill the positions; the Notice of Intent to Hire is not a posting for an open position.