GCMC Senior Administrative Associate

UPS; Louisville (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

UPS is hiring for the GCMC Senior Administrative Associate at the WORLDPORT FREIGHT FACILITY in Louisville, KY. This permanent role involves customer service and operational support for non-package products within the UPS network. Ideal candidates are U.S. citizens or authorized workers, and will work as part of a talented team driving logistics solutions.

Qualifications

• Must be a U.S. Citizen or National, lawful permanent resident, or authorized to work in the U.S.

Responsibilities

• Provides high-quality customer service via telephone to internal and external customers.
• Handles non-package volume, assists with operational needs, problem resolution, and data analysis.
• Processes customer requests for bookings and shipment tracing.

Job description

Join to apply for the GCMC Senior Administrative Associate role at UPS.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Grade: 9

Schedule: Tues-Sat, Tues-Fri 16:00-00:30 / Sat 18:30-03:00

Location: US - WORLDPORT FREIGHT FACILITY (KYSVL) - NOT REMOTE

Responsibilities

• The Capacity Management Senior Associate provides high-quality customer service via telephone to internal and external customers.
• This role handles non-package volume, assists with operational needs, problem resolution, and data analysis.
• Works closely with air and truck operations on prioritization and movement of non-package products within the UPS network.
• Supports projects and reports as needed, collaborates with customer service centers and Gateways to provide logistic solutions.
• Evaluates, routes, and communicates freight holding in SDF after the 1DA sort.
• Follows up on outbound routings via load planners, air hub, and E2K to ensure plan integrity.
• Processes customer requests for bookings, shipment tracing, and provides accurate information about Air Cargo Service, North American Air Freight, and USPS volumes.

Additional Information

Employee Type: Permanent

UPS is committed to a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer.

Minimum Qualifications

Must be a U.S. Citizen or National, lawfully admitted permanent resident, or authorized to work in the U.S.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Truck Transportation