GCMC Senior Administrative Associate Permanent

United Parcel Service Of America; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a Fortune Global 500 company as a Capacity Management Senior Associate at UPS. In this role, you will enhance customer experiences by providing high-quality support and ensuring operational integrity within our logistics framework. This position offers a dynamic work environment where you can develop your skills while contributing to logistical solutions.

Qualifications

• Must be a U.S. Citizen or National of the U.S.
• Authorized to work in the U.S.

Responsibilities

• Provide high-quality customer service to internal and external customers.
• Collaborate with operations on product prioritization.
• Process customer requests for bookings and tracing shipments.

Skills

Customer Service

Data Analysis

Operational Efficiency

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Grade: 9

Schedule: Tues-Sat, Tues-Fri 16:00-00:30 / Sat 18:30-03:00

Location: US - WORLDPORT FREIGHT FACILITY (KYSVL) - NOT REMOTE

JOB DESCRIPTION:

The Capacity Management Senior Associate is responsible for providing high-quality customer service to both our internal and external customers via telephone.

This position works with non-package volume, helps with alternate flows, executes operational needs, assists with problem resolution, and performs data analysis. It also works closely with air and truck operations on the prioritization and movement of non-package products within the UPS network and assists with projects and reports as needed. The role collaborates with customer service centers and Gateways to provide logistic solutions.

The Administrative Assistant is responsible for evaluating, routing, and communicating any SCS, Air Cargo, and USPS freight holding in SDF after completion of the 1DA sort. The role requires continual follow-up on all outbound routings via load planners, air hub, and E2K to ensure the integrity of the plan. Additionally, the job includes processing customer requests for bookings, tracing shipments, and providing customers with accurate and reliable information about Air Cargo Service, North American Air Freight, and USPS volumes.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.