Senior Administrative Program Lead — TX Foster Youth Network

University of Texas at Austin; United States; Hybrid; USD 65.000 - 70.000; Vollzeit

Zusammenfassung

University of Texas at Austin is seeking a Senior Administrative Program Coordinator (Assistant Manager) to support TXFYN Call Center operations on UT's main campus. The role leads staffing, training, and process improvement, working with leadership to ensure trauma-informed, youth-centered service delivery.

Experience in foster care and supervision, plus strong communication and data analysis skills, are valued.

Qualifikationen

• Bachelor’s Degree in related field with at least 2 years of team lead/supervisory experience.
• Lived experience in foster care as a valued perspective.
• Excellent written and verbal communications skills.

Aufgaben

• Coordinate with the Call Center Manager to develop, document, and implement policies, procedures, and workflows; support daily operations such as staffing, supervision, and service coverage. Serve as acting operational lead in the Manager’s absence.
• Supervise, coach, and manage performance for Call Center Navigators, Leads, and Specialists.
• Design and deliver onboarding, training, and ongoing development for staff. Facilitate meetings and coaching sessions to support recruitment and readiness for new employees.
• Analyze data, performance metrics, and service trends to identify improvement areas and implement operational enhancements.
• Provide operational consultation for situations exceeding routine authority and ensure proper escalation protocols.
• Ensure accurate documentation in iCarol and other systems and maintain a collaborative, accountable work environment.

Kenntnisse

Team supervision

Coaching staff

Policy development

Data analysis

Communication skills

Foster care experience

Ausbildung

Bachelor’s Degree in related field

Tools

Microsoft Office Suite

Jobbeschreibung

University of Texas at Austin is seeking a Senior Administrative Program Coordinator (Assistant Manager) to support TXFYN Call Center operations on UT's main campus. The role leads staffing, training, and process improvement, working with leadership to ensure trauma-informed, youth-centered service delivery.

Experience in foster care and supervision, plus strong communication and data analysis skills, are valued.