Remote Administrative Program Lead - Foster Youth Call Center

University of Texas at Austin; Oregon; Hybrid; USD 55.000 - 60.000; Vollzeit

Zusammenfassung

University of Texas at Austin is seeking an Administrative Program Coordinator to lead the TXFYN Call Center. You will guide Call Center Specialists, ensure service standards, and support staff with trauma-informed practices from UT Austin’s Office of the Associate Dean for Research.

This role requires a Bachelor's degree with 3+ years coordinating programs, lived foster care experience, and strong communication.

Qualifikationen

• Bachelor's degree with 3+ years coordinating a program.
• Lived experience in foster care.
• Experience in call center operations or related service environment.
• Ability to maintain confidentiality and professionalism.
• Strong communication with trauma-informed approach.

Aufgaben

• Provide real-time guidance to call center staff during live calls and de-escalation when needed.
• Provide operational oversight during shifts and ensure coverage.
• Serve as first point of support for staff and monitor workflow.
• Ensure accurate documentation and timely referrals in iCarol.

Kenntnisse

Empathy & professionalism

Verbal & written comms

Trauma-informed approaches

Supervisory experience

Texas remote work coordination

Ausbildung

Bachelor's degree in related field

3+ years program coordination

Lived foster care experience

Tools

iCarol

Microsoft Office

Call center software

Jobbeschreibung

University of Texas at Austin is seeking an Administrative Program Coordinator to lead the TXFYN Call Center. You will guide Call Center Specialists, ensure service standards, and support staff with trauma-informed practices from UT Austin’s Office of the Associate Dean for Research.

This role requires a Bachelor's degree with 3+ years coordinating programs, lived foster care experience, and strong communication.