Senior Admin & Programs Coordinator — Foster Youth Call Center

University of Texas at Austin; Austin (TX); Hybrid; USD 65,000 - 70,000; Full time

Job summary

University of Texas at Austin seeks a Senior Administrative Program Coordinator (Assistant Manager) to support the TXFYN Call Center within the Texas Institute for Child and Family Wellbeing. The role partners with leadership to implement operations, policies, and staffing while modeling trauma-informed, youth-centered care.

The position emphasizes lived experience in foster care, supervision of navigators and staff, and collaboration across departments to advance research goals and funding

Qualifications

• Bachelor's Degree in related field and 2+ years in a team lead/supervisory capacity.
• Lived experience in foster care is valued and relevant.
• Strong Microsoft Office skills and data handling experience.

Responsibilities

• Coordinate with the Call Center Manager to develop policies, procedures and workflows; support staffing and daily operations.
• Supervise, coach and assess performance of Call Center staff; set expectations and document actions.
• Design onboarding and ongoing development; facilitate meetings and coaching for recruitment.
• Analyze data and trends to identify improvements and implement operational enhancements.
• Provide operational consult for escalation and ensure safety, mandated reporting and sensitive issues are handled properly.
• Maintain accurate documentation in iCarol and related systems while ensuring confidentiality.

Skills

Team leadership

Excellent communication

Attention to detail

Conflict resolution

Data analysis

Education

Bachelor's Degree in related field

Lived experience in foster care

Tools

MS Office Suite

iCarol

Job description

University of Texas at Austin seeks a Senior Administrative Program Coordinator (Assistant Manager) to support the TXFYN Call Center within the Texas Institute for Child and Family Wellbeing. The role partners with leadership to implement operations, policies, and staffing while modeling trauma-informed, youth-centered care.

The position emphasizes lived experience in foster care, supervision of navigators and staff, and collaboration across departments to advance research goals and funding