Operations Lead, Foster Youth Call Center

University of Texas; Austin (TX); Hybrid; USD 65,000 - 70,000; Full time

Job summary

The University of Texas at Austin seeks a Senior Administrative Program Coordinator (Assistant Manager) to support the TXFYN Call Center operations and daily activities. You will work closely with the Call Center Manager and leadership to implement policies, staffing plans, and service delivery aligned with trauma-informed and youth-centered practices.

The role requires a Bachelor's degree and 2+ years in supervision, with experience in call centers or human services.

Qualifications

• Bachelor's degree required with at least 2 years in a supervisory role.
• Lived experience in foster care is valued.
• Strong written and verbal communication skills; detail-oriented.

Responsibilities

• Coordinate with Call Center Manager to develop policies, procedures, and workflows.
• Supervise and coach Call Center Navigators, Leads, and Specialists.
• Design and deliver onboarding, training, and ongoing staff development.

Skills

Staff supervision

Team leadership

Call center operations

Microsoft Office

Bilingual Spanish/English

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The University of Texas at Austin seeks a Senior Administrative Program Coordinator (Assistant Manager) to support the TXFYN Call Center operations and daily activities. You will work closely with the Call Center Manager and leadership to implement policies, staffing plans, and service delivery aligned with trauma-informed and youth-centered practices.

The role requires a Bachelor's degree and 2+ years in supervision, with experience in call centers or human services.