Senior Administrative Lead — City Services & Public Support

City of Rowlett, Texas; Rowlett (TX); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

4-day work week

Benefits package

Job summary

The City of Rowlett, Texas is seeking an Action Center Representative to assist citizens, vendors and staff via phone and online submissions, resolving complaints and answering complex questions.

Under supervision, this role provides administrative services, leads Action Center Representatives, prepares reports, handles open records requests, and supports City Council events. A 4-day work week and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED and 5 years in a customer service-related role with computer operations experience.
• Associates degree or higher and municipal experience is highly desired.
• Knowledge of admin procedures, customer service standards, and ability to handle pressure and interruptions.
• Ability to interact with the public and officials, and to work with diverse customers.

Responsibilities

• Lead and train Action Center Representatives; resolve complex inquiries and complaints.
• Schedule staff for Action Center operations and manage customer service protocols.
• Prepare rooms and coordinate setup for Council and City Hall meetings.
• Prepare and validate reports, service requests, and statistical data.
• Process open records requests and coordinate with City Attorney as needed.
• Maintain city websites content, manage information flow for Council boards, and assist with events.

Skills

Customer service

Communication

Problem solving

Spanish language

Education

High School Diploma or GED

Associates degree or higher

Tools

Laserfiche

Document imaging software

Microsoft Office

Job description

The City of Rowlett, Texas is seeking an Action Center Representative to assist citizens, vendors and staff via phone and online submissions, resolving complaints and answering complex questions.

Under supervision, this role provides administrative services, leads Action Center Representatives, prepares reports, handles open records requests, and supports City Council events. A 4-day work week and comprehensive benefits are offered.