Senior Administrative Clerk

City-of-Ames,-I; Ames (IA); On-site; USD 58,000 - 79,000; Full time

Benefits offered by this job

Benefits package

Job summary

The City of Ames is recruiting to establish a Civil Service eligibility list for a front line customer service representative position. The selected candidate will handle clerical duties, maintain filing systems, manage reports, and support budgets and time records within City Hall and the Community Center.

Hours are Monday through Friday, 8am to 5pm. A strong emphasis is placed on accuracy, record keeping, and customer service in a public-facing role with a comprehensive benefits package.

Qualifications

• Three years of diversified office clerical experience, including cash handling and payment processing.
• High school diploma or equivalent required; post-secondary development preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Serves as the front line customer service representative.
• Plans, implements and manages complex clerical assignments and projects; prepares summary reports.
• Develops and maintains filing systems and automated data bases; uses software to compile and analyze data and generate reports.
• Responds to customer and citizen requests; maintains customer and budgetary accounts; maintains and balances employee time records.
• Routinely schedules meetings and plans events; organizes project work and resources; proofreads and edits department documents for grammar.

Education

High school diploma or equivalent

Tools

Records management software

Word processing

Spreadsheet

Database

Job description

The City of Ames is recruiting to establish a Civil Service eligibility list for a front line customer service representative position. The selected candidate will handle clerical duties, maintain filing systems, manage reports, and support budgets and time records within City Hall and the Community Center.

Hours are Monday through Friday, 8am to 5pm. A strong emphasis is placed on accuracy, record keeping, and customer service in a public-facing role with a comprehensive benefits package.