Senior Administrative Claims Manager

Law Department; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of New York Law Department seeks an Administrative Claim Examiner - 1004E to provide administrative direction and broad managerial oversight for the unit's support professional staff, ensuring quality, timeliness, and regulatory compliance. Minimum qualifications include a baccalaureate degree and four years of full‑time experience investigating and settling liability claims, with at least 18 months in a supervisory capacity.

A 55‑a Program option and residency requirements apply.

Qualifications

• A baccalaureate degree from an accredited college and four years of full-time experience investigating and settling liability claims, 18 months of which must have been in an administrative, managerial or executive capacity or supervising a staff performing the investigation and settlement of liability claims or related work.
• Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive or supervisory capacity as described in "1" above.

Responsibilities

• Supervises staff, establishes performance expectations, conducts evaluations, approves timesheets and leave, manages attendance, provides coaching and discipline when appropriate, and ensures adequate staffing.
• Provides formal onboarding and training to all new employees and continuing education to existing staff.
• Develops, implements, updates, communicates, and enforces divisional policies, procedures, standards, and protocols.
• Directs daily operations, establishes priorities, assigns work, monitors deadlines, ensures effective utilization of personnel and resources, and compliance with internal and external deadlines.
• Establishes quality-control measures, including maintenance of accurate metrics, and ensures compliance with applicable laws, rules, regulations, policies, and procedures.
• Conducts weekly staff meetings and maintains consistent communication among employees, division management, executive leadership, and other stakeholders.
• Monitors individual performance, identifies deficiencies, implements corrective measures, and promotes continuous improvement.
• Evaluates operational needs, anticipates staffing and workload demands, develops solutions, and recommends organizational solutions and improvements to senior management.

Skills

Staff supervision

Performance evaluations

Policy development

Training programs

Operations management

Education

Baccalaureate degree

Job description

The City of New York Law Department seeks an Administrative Claim Examiner - 1004E to provide administrative direction and broad managerial oversight for the unit's support professional staff, ensuring quality, timeliness, and regulatory compliance. Minimum qualifications include a baccalaureate degree and four years of full‑time experience investigating and settling liability claims, with at least 18 months in a supervisory capacity.

A 55‑a Program option and residency requirements apply.