Senior Administrative Claims Manager

City of New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of New York Law Department seeks an Administrative Claim Examiner - 1004E to provide administrative direction and broad managerial oversight for the unit's support professional staff, ensuring quality, timeliness, and regulatory compliance. Minimum qualifications include a baccalaureate degree and four years of full‑time experience investigating and settling liability claims, with at least 18 months in a supervisory capacity.

A 55‑a Program option and residency requirements apply.

Qualifications

• A baccalaureate degree from an accredited college and four years of full-time experience investigating and settling liability claims, 18 months of which must have been in an administrative, managerial or executive capacity or supervising a staff performing the investigation and settlement of liability claims or related work.
• Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive or supervisory capacity as described in "1" above.

Responsibilities

• Supervises staff, establishes performance expectations, conducts evaluations, approves timesheets and leave, manages attendance, provides coaching and discipline when appropriate, and ensures adequate staffing.
• Provides formal onboarding and training to all new employees and continuing education to existing staff.
• Develops, implements, updates, communicates, and enforces divisional policies, procedures, standards, and protocols.
• Directs daily operations, establishes priorities, assigns work, monitors deadlines, ensures effective utilization of personnel and resources, and compliance with internal and external deadlines.
• Establishes quality-control measures, including maintenance of accurate metrics, and ensures compliance with applicable laws, rules, regulations, policies, and procedures.
• Conducts weekly staff meetings and maintains consistent communication among employees, division management, executive leadership, and other stakeholders.
• Monitors individual performance, identifies deficiencies, implements corrective measures, and promotes continuous improvement.
• Evaluates operational needs, anticipates staffing and workload demands, develops solutions, and recommends organizational solutions and improvements to senior management.

Skills

Staff supervision

Performance evaluations

Policy development

Training programs

Operations management

Education

Baccalaureate degree

Job description

Provides administrative direction and broad managerial oversight, exercising substantial independence, initiative, and judgment in carrying out unit support professional responsibilities. Establishes goals and objectives for support professional personnel, delegates as appropriate, and remains accountable for the quality, timeliness, compliance, and effectiveness of the support professional personnel unit’s work.

The position is accountable for the overall administration and performance of the assigned unit’s support professional staff. The duties include, but are not limited to:

1. Supervises staff, establishes performance expectations, conducts evaluations, approves timesheets and leave, manages attendance, provides coaching and discipline when appropriate, and ensures adequate staffing.
2. Provides formal onboarding and training to all new employees and continuing education to existing staff.
3. Develops, implements, updates, communicates, and enforces divisional policies, procedures, standards, and protocols.
4. Directs daily operations, establishes priorities, assigns work, monitors deadlines, ensures effective utilization of personnel and resources, and compliance with internal and external deadlines.
5. Establishes quality-control measures, including maintenance of accurate metrics, and ensures compliance with applicable laws, rules, regulations, policies, and procedures.
6. Conducts weekly staff meetings and maintains consistent communication among employees, division management, executive leadership, and other stakeholders.
7. Monitors individual performance, identifies deficiencies, implements corrective measures, and promotes continuous improvement.
8. Evaluates operational needs, anticipates staffing and workload demands, develops solutions, and recommends organizational solutions and improvements to senior management.

In addition, Tort prefers five years of experience in the above duties.

ADMINISTRATIVE CLAIM EXAMINER - 1004E

Minimum Qualifications

1. A baccalaureate degree from an accredited college and four years of full-time experience investigating and settling liability claims, 18 months of which must have been in an administrative, managerial or executive capacity or supervising a staff performing the investigation and settlement of liability claims or related work;

2. Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive or supervisory capacity as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.