Administrative Claim Examiner- Tort

City of New York; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. in New York, NY is seeking an Administrative Claim Examiner to provide executive-level oversight of the support professional staff responsible for liability claims investigations and settlements.

The role emphasizes supervision, training, policy enforcement, and performance management to ensure timely and compliant operations within the unit. Strong leadership and communication skills are essential to coordinate with senior management and stakeholders.

Qualifications

• Minimum four years of full-time liability claims investigation and settlement experience.
• At least 18 months of experience in an administrative, managerial, or executive capacity or supervising staff.
• Bachelor's degree required.
• Experience supervising staff and ensuring compliance and quality control.

Responsibilities

• Supervise staff, set performance expectations, conduct evaluations, approve timesheets and leave, manage attendance.
• Provide onboarding and ongoing training to new and existing employees.
• Develop, implement, and enforce divisional policies, procedures, standards, and protocols.
• Direct daily operations, set priorities, assign work, monitor deadlines, ensure staffing and resource efficiency.
• Establish quality-control measures and maintain metrics, ensure legal and policy compliance.
• Lead weekly staff meetings and maintain clear communication with leadership and stakeholders.
• Monitor performance, identify deficiencies, implement corrective action, drive continuous improvement.
• Assess operational needs and staffing requirements, propose improvements to senior management.

Skills

Staff supervision

Performance reviews

Coaching

Training

Policy enforcement

Education

Bachelor's degree

Job description

Provides administrative direction and broad managerial oversight, exercising substantial independence, initiative, and judgment in carrying out unit support professional responsibilities. Establishes goals and objectives for support professional personnel, delegates as appropriate, and remains accountable for the quality, timeliness, compliance, and effectiveness of the support professional personnel unit’s work.

The position is accountable for the overall administration and performance of the assigned unit’s support professional staff. The duties include, but are not limited to:

1. Supervises staff, establishes performance expectations, conducts evaluations, approves timesheets and leave, manages attendance, provides coaching and discipline when appropriate, and ensures adequate staffing.
2. Provides formal onboarding and training to all new employees and continuing education to existing staff.
3. Develops, implements, updates, communicates, and enforces divisional policies, procedures, standards, and protocols.
4. Directs daily operations, establishes priorities, assigns work, monitors deadlines, ensures effective utilization of personnel and resources, and compliance with internal and external deadlines.
5. Establishes quality-control measures, including maintenance of accurate metrics, and ensures compliance with applicable laws, rules, regulations, policies, and procedures.
6. Conducts weekly staff meetings and maintains consistent communication among employees, division management, executive leadership, and other stakeholders.
7. Monitors individual performance, identifies deficiencies, implements corrective measures, and promotes continuous improvement.
8. Evaluates operational needs, anticipates staffing and workload demands, develops solutions, and recommends organizational solutions and improvements to senior management.

In addition, Tort prefers five years of experience in the above duties.

ADMINISTRATIVE CLAIM EXAMINER - 1004E

Qualifications

1. A baccalaureate degree from an accredited college and four years of full-time experience investigating and settling liability claims, 18 months of which must have been in an administrative, managerial or executive capacity or supervising a staff performing the investigation and settlement of liability claims or related work;
2. Education and/or experience equivalent to "1" above. However, all candidates must have the 18 months of experience in an administrative, managerial, executive or supervisory capacity as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.