Senior Administrative Assistant

Enterprise Bank & Trust; Maryland; On-site; USD 45,000 - 55,000; Full time

Job summary

Enterprise Financial Services Corp. is seeking a Senior Administrative Assistant to support Senior Management and Relationship Managers. The role involves providing exceptional customer service, scheduling, and assisting with special projects.

The ideal candidate should possess strong organizational and interpersonal skills, with a minimum of 5 years of experience in a similar role. Proficiency in Microsoft Office and Salesforce is required.

This position is primarily on site in Maryland with no travel expectation.

Qualifications

• 5+ years of related experience in administrative roles.
• Must maintain confidentiality of client transactions and bank records.
• Proficient with standard office equipment.

Responsibilities

• Provide exceptional customer service for client inquiries.
• Schedule and organize meetings and events.
• Maintain Salesforce data and perform record-keeping.
• Act as project manager for special projects.
• Handle confidential information and correspondence.

Skills

Customer Service Skills

Organizational Skills

Interpersonal Skills

Written Communication

Mathematical Skills

Problem-Solving Skills

Education

High school diploma or equivalent required

Associate’s degree

Tools

Microsoft Office

Salesforce

Google Mail

Job description

Senior Administrative Assistant

A member of the administrative team supporting Senior Management and Relationship Managers across the region.

Summary

Provides exceptional customer service and administrative support including scheduling, data maintenance, and special project coordination.

Responsibilities

• Provide exceptional customer service for incoming telephone calls and in‑person client inquiries.
• Schedule and organize meetings, travel, conferences, and department activities for all region members.
• Maintain Salesforce data and perform financial record‑keeping.
• Coordinate meetings, conferences, order supplies, and support special projects.
• Act as project manager for special projects such as organizing client events, coordinating multiple presentations, disseminating information, and arranging direct mailings.
• Answer and respond to non‑routine correspondence; assemble and protect highly confidential information.
• Use independent judgment to plan, prioritize and organize a diversified workload; recommend changes to office practices or procedures.
• Create and develop agendas and visual presentations for the team.
• Sort and distribute mail; draft written responses or replies by phone or e‑mail when necessary.
• Act as liaison with other departments and outside agencies (IT, Facilities, HR).
• Handle confidential and non‑routine information, explain policies when necessary.
• Work independently and collaboratively on special non‑recurring and ongoing projects.
• Perform additional duties as required.

Qualifications

• Team‑oriented with a positive attitude and excellent interpersonal and customer service skills.
• Ability to prioritize, handle multiple tasks, and work independently.
• Strong organizational skills, attention to detail, and high accuracy.
• Strong written and oral communication skills.
• Strong math and problem‑solving skills.
• Must maintain confidentiality of client transactions and bank records.
• Professional phone voice and well‑groomed appearance.
• Proficient with standard office equipment: computer workstations, typewriters, calculators, copier.
• Thorough knowledge of bank operations, products, and services.

Education & Experience

High school diploma or equivalent required. Associate’s degree a plus. 5+ years of related experience.

Computer & Software Skills

• Skilled in operating a personal computer.
• Advanced proficiency in Microsoft Office.
• Experience with Salesforce.
• Experience with Google Mail.

No Travel

No travel is expected for this position.

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. Enterprise Bank & Trust is a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status or disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.