Senior Financial Services Representative

Enterprise Financial Services Corp.; Iowa (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Enterprise Financial Services Corp. is seeking a Senior Financial Services Representative to provide expert front-line service, open new accounts, and recommend bank products based on customer needs.

You will support the teller line, process consumer loan applications, ensure compliance, and collaborate with treasury managers to grow key client relationships while delivering a welcoming experience for every customer.

Qualifications

• High School diploma or equivalent; Associate degree preferred.
• Associates degree in business or two years related banking experience recommended.
• Two years banking experience or customer service background desirable.

Responsibilities

• Open new accounts for commercial and consumer clients.
• Advise on bank products based on customer needs.
• Contact new clients for onboarding activities.
• Process consumer loan applications and closings; NMLS real estate loan knowledge in applicable markets.
• Backup for teller duties; balance cash drawer.
• Balance ATM, Vault, Coin & Cash and GL accounts daily.
• Follow dual control procedures.
• Collaborate with Treasury Management representatives and Relationship Managers.
• Provide lobby and phone customer service.
• Research and resolve client problems; liaison between departments.
• Follow up with clients to ensure resolution.
• Participate in training to maintain knowledge.
• Comply with policies, procedures, audit guidelines and regulations.
• Assist in opening/closing the branch per security procedures.
• Other duties as required.

Skills

Interpersonal skills

Customer service

Sales skills

Professional appearance

Phone etiquette

Work ethic

Teamwork

Diversity

Communication

Confidentiality

Organizational skills

Multitasking

Account knowledge

Loans knowledge

Education

High School diploma or equivalent

Associate degree in business

Tools

Microsoft Word

Excel

Google Suite

Salesforce

IBS

Job description

Senior Financial Services Representative

Summary: Financial Services Representative II serves as the bank’s more experienced front-line customer service associate and is responsible for creating a welcoming environment and good impression for our customers.

Key Job Functions

• Serves customers in opening new accounts for commercial and consumer clients.
• Have knowledge of bank products in order to make recommendations on products and services based on customer needs.
• Contact new clients for onboarding activities.
• Process consumer loan applications and closings and NMLS license for consumer real estate loans, in applicable markets.
• As backup for the teller line, be able to perform all teller duties including all client transactions, maintaining and balancing a cash drawer.
• Have knowledge of the ATM, Vault, Coin & Cash and GL Accounts to be balanced daily.
• Have knowledge of all dual control procedures.
• Serves as a team member to accomplish company objectives and lobby and personal goals.
• As the experienced banker, this individual would be expected to work closely with the Treasury Management Representative and the Relationship Managers to develop stronger client relationships.
• Provides customer service for lobby and phone requests.
• Research and resolve client problems, acting as the customer liaison between other bank departments.
• Follow-up with clients to assure resolution.
• Actively participates in training programs to maintain and acquire additional job knowledge and skills.
• Complies with all department and company policies, procedures, audit guidelines, and regulations.
• Assists in opening and closing the branch, following procedures set by corporate security.
• Other duties as required.

Qualifications

• Excellent interpersonal, customer service, and sales skills.
• Present professional appearance and demeanor including excellent phone etiquette.
• Strong work ethic with the ability to think through and rationalize decisions.
• Team-oriented, possess a positive attitude and works well with others.
• Demonstrates diversity, flexibility, and commitment.
• Strong oral and written communication skills.
• Represent the bank in a manner that maintains the highest level of confidentiality with all information obtained.
• Organizational skills, detail-oriented with the ability to establish priorities and to complete forms and handle transactions with a high degree of accuracy.
• Must be able to handle multiple tasks and work independently.
• Familiar with a variety of account ownerships, both personal and business, to effectively assist customers’ needs in opening accounts and obtaining required documentation.
• Familiar with consumer loan applications, products, and process if applicable.

Supervisory Responsibilities

None

Education and/or Experience

High School diploma or equivalent. Associates degree in business related field or two years related experience. Minimum of two years banking experience required. Experience working in an environment with individual and team goals preferred. Customer service experience required.

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite IBS Salesforce.

Certificates, Licenses and Registrations

• Notary License as needed by the branch.

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail]. Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.