Senior Admin & UAM Lead - Incident & SLA (Contract)

Wipro Technologies; Davidson (NC); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical & dental benefits

Disability insurance

Paid time off (sick leave included)

Other paid and unpaid leave options

Job summary

Wipro Limited in Davidson, North Carolina, is seeking a Lead Administrator L1 (Contract) to resolve high-priority incidents, ensure SLA compliance, and analyze system performance. You will collaborate with internal and external stakeholders to create mitigation measures and support capacity planning.

The role requires 5-8 years of experience with UAM, and offers a compensation range of $60,000 to $135,000 plus standard benefits.

Qualifications

• UAM - User Access Management.
• 5-8 years of experience in IT operations or security related roles.

Responsibilities

• Triaging and resolution of high priority incidents with advanced troubleshooting.
• SLA monitoring and proactive escalation management.
• Performance analysis and capacity planning support.
• Collaborating with technical teams to implement improvements and security controls.
• Participation in weekly/monthly service reviews and stakeholder communication.
• Knowledge base and SOP updates for future ticket resolution.

Skills

UAM

Job description

Wipro Limited in Davidson, North Carolina, is seeking a Lead Administrator L1 (Contract) to resolve high-priority incidents, ensure SLA compliance, and analyze system performance. You will collaborate with internal and external stakeholders to create mitigation measures and support capacity planning.

The role requires 5-8 years of experience with UAM, and offers a compensation range of $60,000 to $135,000 plus standard benefits.