Linux Administrator – Incident & SLA Triage (L2)

Wipro Technologies; Redmond (WA); On-site; USD 38,000 - 84,000; Full time

Job summary

Wipro Limited in the United States is seeking a triage specialist to help document and resolve priority incidents and service requests, ensuring SLA adherence. The role collaborates with the development team to maintain operational health of core compute services and automation.

The position requires Linux administration experience (1-3 years) and offers standard benefits; the compensation ranges and location are aligned with U.S. market norms.

Qualifications

• Linux system administration experience (1-3 years).

Responsibilities

• Triaging and resolution of priority incident tickets (P3) with documentation and SLA adherence.
• Track and assist in resolution of software/hardware/network service requests.
• Monitor SLA timelines and escalate delays or breaches.
• Assist in creating change requests for raised incidents.
• Collaborate with development to maintain operational health of core compute services and API availability.
• Scale systems with easy-to-use tooling and automation.
• Develop runbooks to reduce mean triage time and automate high-hit items.

Skills

Linux Admin

Job description

Wipro Limited in the United States is seeking a triage specialist to help document and resolve priority incidents and service requests, ensuring SLA adherence. The role collaborates with the development team to maintain operational health of core compute services and automation.

The position requires Linux administration experience (1-3 years) and offers standard benefits; the compensation ranges and location are aligned with U.S. market norms.