ADMINISTRATOR L3

Wipro Technologies; Hopkinsville (KY); On-site; USD 45,000 - 110,000; Full time

Job summary

Wipro Technologies in Hopkinsville, KY, is seeking a Network Data Admin to design, implement and support complex Cisco-based networks across WAN/LAN and data centers. You will triage priority incidents, resolve P2/P3 tickets within SLAs, and drive service improvements with root-cause analysis.

Required: CCNP/CCIE certification and hands-on experience with Cisco routers/switches, WAN technologies, and SD-WAN. This role offers competitive compensation and benefits in a customer-focused environment.

Qualifications

• CCNP/CCIE certification required.
• Hands-on experience with Cisco routers/switches in enterprise networks.
• Strong knowledge of WAN/LAN, SD-WAN, and data center technologies.

Responsibilities

• Triage and resolve high priority incident tickets (P2) and P3 within SLAs.
• Create logs of incidents and document root causes to support mitigation.
• Fulfil software/hardware/network service requests within agreed timelines.
• Monitor SLA timelines across incident lifecycle and participate in reviews.
• Create and present change requests with rollback plans, and implement approved changes.
• Analyze incidents to support root cause analysis and service improvements.
• Identify patterns to reduce repeat incidents and contribute to mitigation actions.

Skills

CCNP/CCIE certified

Cisco Routers & Switches

WAN/LAN/SDWAN networks

Routing protocols (OSPF/BGP)

NMS/Monitoring tools

Tools

Cisco Works

What’s Up Gold

Sniffer Pro

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Areas of responsibility

• Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
• Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "
• Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
• SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
• Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
• "Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."
• Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.
• Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

Network Data Admin Hopkinsville, KY Responsibilities

• Provide network design services which meet and exceed the needs of customer
• Propose and Validate BoM for Network Infrastructure solutions.
• Preparing Scope of Work and Project Plans for the Solution.
• Preparing High Level & Low Level designs as per proposed Solution.
• Design and Implementation of Routing and Switching technologies.
• Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI, VMware NSX

Required Skills:

• Should be CCNP/CCIE certified.
• Products: Cisco Routers, WAAS, Nexus 7k/5k, Cisco Switches, Cisco 65xx, 45xx, 37xx,ACE, WLC, WCS, LWAPPs
• WAN: IP Routing, Frame Relay, ATM, Multi Layer Switching, ACL’s, NAT, T1/E1, DS3/OC3
• Routing: Cisco 4000 / 4500 / 6500 / 7200 routers, Protocols include RIP, OSPF, ISIS, BGP, MBGP, EIGRP, MPLS, VRF, L3 VPN’s, IPSec, VPNs, ACL’s, NAT, CoS
• LAN/Switching: Cisco Catalyst 3500 / 3550 / 3700 / 3900 / 4000 / 6500 series switches, Gigabit Ethernet, 802.1q, ISL, Ether Channel, Multicast, SNMP, VSS, VTP, STP, RSTP, HSRP/VRRP, vDC, vPC, VRF, FCoE, DHCP, Traffic Shaping, Voice over IP, Video / Voice QoS (CBWFQ, LLQ)
• Wireless: 802.1x, WPA/WPA2 and WEP with TKIP / AES
• Load Balancing - Netscalers, F5 and Cisco
• NMS / Analysis: Cisco works 5.0 / 2000, What’s up Gold, Sniffer Pro 4.5 / 4.6, Sniffer Reporter

Network Data Admin Hopkinsville, KY Responsibilities

• Provide network design services which meet and exceed the needs of customer
• Propose and Validate BoM for Network Infrastructure solutions.
• Preparing Scope of Work and Project Plans for the Solution.
• Preparing High Level & Low Level designs as per proposed Solution.
• Design and Implementation of Routing and Switching technologies.
• Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI, VMware NSX

Required Skills:

• Should be CCNP/CCIE certified.
• Technologies: WAN, SDWAN(Meraki, Viptela, Cloud Genix, Silverpeak/Aruba), SD-Access, LAN, DC Networks, Wireless
• Vendors: Cisco, Juniper, Riverbed, F5, ARUBA
• Products: Cisco Routers, WAAS, Nexus 7k/5k, Cisco Switches, Cisco 65xx, 45xx, 37xx,ACE, WLC, WCS, LWAPPs
• WAN: IP Routing, Frame Relay, ATM, Multi Layer Switching, ACL’s, NAT, T1/E1, DS3/OC3
• Routing: Cisco 4000 / 4500 / 6500 / 7200 routers, Protocols include RIP, OSPF, ISIS, BGP, MBGP, EIGRP, MPLS, VRF, L3 VPN’s, IPSec, VPNs, ACL’s, NAT, CoS
• LAN/Switching: Cisco Catalyst 3500 / 3550 / 3700 / 3900 / 4000 / 6500 series switches, Gigabit Ethernet, 802.1q, ISL, Ether Channel, Multicast, SNMP, VSS, VTP, STP, RSTP, HSRP/VRRP, vDC, vPC, VRF, FCoE, DHCP, Traffic Shaping, Voice over IP, Video / Voice QoS (CBWFQ, LLQ)
• Wireless: 802.1x, WPA/WPA2 and WEP with TKIP / AES
• Load Balancing - Netscalers, F5 and Cisco
• NMS / Analysis: Cisco works 5.0 / 2000, What’s up Gold, Sniffer Pro 4.5 / 4.6, Sniffer Reporter

Mandatory Skills: Network Data Admin.Experience: 3-5 Years.The expected compensation for this role ranges from $45,000 to $110,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.