LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Technologies; Davidson (NC); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical & dental benefits

Disability insurance

Paid time off (sick leave included)

Other paid and unpaid leave options

Job summary

Wipro Limited in Davidson, North Carolina, is seeking a Lead Administrator L1 (Contract) to resolve high-priority incidents, ensure SLA compliance, and analyze system performance. You will collaborate with internal and external stakeholders to create mitigation measures and support capacity planning.

The role requires 5-8 years of experience with UAM, and offers a compensation range of $60,000 to $135,000 plus standard benefits.

Qualifications

• UAM - User Access Management.
• 5-8 years of experience in IT operations or security related roles.

Responsibilities

• Triaging and resolution of high priority incidents with advanced troubleshooting.
• SLA monitoring and proactive escalation management.
• Performance analysis and capacity planning support.
• Collaborating with technical teams to implement improvements and security controls.
• Participation in weekly/monthly service reviews and stakeholder communication.
• Knowledge base and SOP updates for future ticket resolution.

Skills

UAM

Job description

Job Title: LEAD ADMINISTRATOR L1(CONTRACT)

Location: Davidson, North Carolina

Posting Start Date: 9/2/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of Responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: UAM - User Access Management.

Experience: 5-8 Years.

The expected compensation for this role ranges from $60,000 to $135,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

• full range of medical and dental benefits options
• disability insurance
• paid time off (inclusive of sick le
• other paid and unpaid leave options

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace.

Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.

Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.

Wipro provides equal opportunities to all and values diversity.