SENIOR ADMIN CLERK - CLINICAL FRONT DESK

City of Wichita Falls, Texas; Wichita Falls (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Wichita Falls, Texas seeks a Senior Admin Clerk to support the Clinical Services front desk. The role involves greeting customers, answering questions, scheduling appointments in the EHR, collecting insurance information and processing payments accurately.

The position requires a high school diploma or GED, basic Excel/Word skills, and a preference for bilingual abilities. Pre-employment testing includes typing at 30 wpm and 10-key proficiency.

Qualifications

• High School graduation or GED equivalent.
• Experience-Related Requirements: Over three months and up to six months.
• Pre-employment typing test speed of 30 wpm, 10-key skills.
• Computer literate with proficiency in Excel and Word.
• Bilingual preferred.

Responsibilities

• Answering the phone, taking messages, and referring callers to the appropriate department or individual.
• Manage appointments and schedules for Clinical Services calendar within the EHR.
• Obtain and enter all insurance information to assist HD biller in verification for eligibility of services.
• Process payments received at the time of service including cash or credit cards.

Skills

Customer service

Clerical

Communication

Education

High School diploma or GED

Tools

Excel

Word

10-key

Job description

SENIOR ADMIN CLERK - CLINICAL FRONT DESK

BRIEF DESCRIPTION: The purpose of this position is to provide excellent customer service and clerical support to the Clinical Services division. This is accomplished by greeting customers as they enter the clinic, answering questions, providing assistance and information, scheduling appointments, collecting insurance information, receiving and processing payments, and entering data into an EHR system.

LICENSING REQUIREMENTS: Driver’s License Required – N

OTHER REQUIREMENTS:

• Pre-employment typing test speed of 30 wpm
• 10-key skills
• Computer Literate
• Proficiency in Excel and Word
• Bilingual Preferred

ESSENTIAL FUNCTIONS: Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

# Code Essential Functions

1. 1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice.
2. 2 S Answering the phone, taking messages, and referring callers to the appropriate department or individual.
3. 3 S Manage appointments and schedules for Clinical Services calendar within the EHR.
4. 4 S Obtain and enter all insurance information to assist HD biller in verification for eligibility of services. Process payments received at the time of service including cash or credit cards.

MINIMUM JOB REQUIREMENTS:

• -Description of Minimum Job Requirements-
• Experience-Related Requirements Over three months and up to and including six months.
• Vocational/ Educational Preparation Requires High School graduation or GED equivalent.

Position : 169042

Code : 169-70

Type : INTERNAL & EXTERNAL

Location : NURSING

Grade : NE 105

Job Family : 43-6014.00 SECRETARIES AND ADM